Served as liaison between 90 brands and 200+ IT Vendors throughout the EMEA region in support of IT Vendor Risk, Performance and Relationship Management. Collaborated with Business, IT Leaders, and Project Managers to help request for proposals, evaluate prospective vendors, identify key performance indicators, develop service level expectations and associated penalties.• Facilitated the integration of a Global Vendor Management Strategy, encompassing Vendor Segmentation, Relationship Governance and Performance Management.• Successfully negotiated the transition of a multi-year MSP outsourcing contract, that resulted in a saving of £4M over the term of the agreement.• Designed and enabled a Vendor Risk and Service Support assessment in provision of RFP’s and in Service Vendors to understand and control IT related risks.• Implemented a Vendor Scorecard program, to measure performance of 200+ IT Vendors with an emphasis on time, cost, quality, and compliance.• Introduced a disengagement and disputes framework and led negotiations for settlements to recover Vendor fees.• Updated the Service Management performance review framework, utilising the ServiceNow platform to detail clear objectives against supporting Operational, Technical and Business KPIs. • Introduced an IT Consultant and Vendor Onboarding process with approval, access and financial controls and integrated a rate card to enhance leverage. As a result, £1.5M+ of capital costs were saved in Q3 and Q4 of 2023.

Lead over 100 IT projects simultaneously to support veterinary practices throughout the UK and Europe. Direct team of IT project managers while ensuring client demands were met. Managed multiple programme-based, high-visibility projects, including onboarding, infrastructure, O365, and telephony migrations. Provide effective management, career development, and coaching to the projects team. Oversee service transition meetings in support of project handover to business as usual (BAU). Implement critical path, chain, and Agile methodologies, manage daily strategic operations, collect project data, and develop and implement solutions. Organise project management team and determine necessary tools and processes for operational aspects of ongoing projects, including prioritising, removing obstacles, and project documentation. Liaise between project management, clients, and line management to clarify requirements and statements of work. • Modified risk management processes resulting in a 10% increase in productivity rate.• Directed post-acquisition onboarding projects, encompassing IT hardware refresh/upgrades, cabling infrastructure, telephony, broadband contract renewal, Office 365 Email Migrations, specialist application integration, and overall IT budget control up to £20K per practice acquired. Currently onboarding 25 practices in the UK and across Europe.• Led new build projects, with additional responsibility for contract procurement and all elements of IT infrastructure from on-premise to cloud-based platforms and the transition from a project into BAU service operations.• Managed integration of finance system (Navision) in support of IT purchase order process.• Completed cyber security projects, including state-wide multi-factor authentication and Mimecast email hygiene projects.

Served as Programme Manager supporting Typhoon Ground Support System allocations for UK and overseas NATO operations. As a liaison with industry partners supporting Typhoon operations globally, managed multiple IT modification programs simultaneously while ensuring effective communication with all stakeholders. Held responsibility for recommending and implementing service catalogue process models, responding to IT-related risks within acceptable thresholds, and reviewing critical organisation information flow analysis for strategic optimisation. Developed and reviewed IT standards and documentation to improve processes, approve high-interest stakeholder communication plans, and ensure compliance with top-level documents as Quality System Coordinator. • Developed and implemented IT elements of Typhoon Agile Combat Employment, delivering strategic effects in support of Ukraine’s efforts in the war against Russia. Awarded ‘Queens Birthday Honours List Commendation’.• Enabled the first effective deployed data link, allowing Typhoon mission data connectivity between deployed locations and the UK. This action technically assured rapid launch timelines on operations when tasked against 10 minutes to airborne quick, reaction, alert.• Directed £5M estate-wide Typhoon engineering system upgrade. Delivered solution within scope, budget, on time, and to IAW the Military Aviation Authority quality standards. Played a key role in project risk management involving high-level stakeholder engagement and expectation management.• Established communications element of Typhoon Agile Combat Employment. Served as programme lead during the development of system interoperability between NATO IT systems, services, and applications.

Oversaw team consisting of three Project Managers, 16 Supervisors, and 29 Technicians who worked together to deliver IT projects that supported defence programmes. Ensured seamless communication and alignment with key objectives by analysing information flow requirements. Collaborated with Defence Digital to develop cyber mission assurance plans for deployed IT projects. Ensured compliance with customer quality standards.• Managed restructuring and change in strategic direction in support of Agile Combat Employment. Project managed 10 Force Element @Readiness Teams and related communication equipment (52 people, held at 24, 48, five days, and two weeks' notice to move). Oversaw three Project Managers delivering expeditionary communications worldwide, notably the Russia and Ukraine conflict. • Project managed RAF NATO Capability Evaluation, an event that previously took place every five years; due to the Afghanistan Conflict, this was the first time the RAF had been evaluated for 15 years.• Delivered communications solution in support of 600+ users, operating under austere conditions in the provision of 16 multi-role aircraft.• Fulfilled subsequent role of IT Operations Manager, responsible for two Service Delivery Managers, six Junior Managers and 14 Technicians, Engineers, and Operators.

Led installation of complex IT services in various locations worldwide, leading groups of up to 30 individuals. Held responsibility for developing project management plans for IT events across multiple sites and implementing rigorous health, safety, quality, and engineering standards. Established IT frameworks that enabled accurate assessment of business interruption risks and ensured service delivery teams adhered to SLAs and OLAs, while supporting customers effectively. Engaged with senior stakeholders to provide detailed incident, problem, and change enablement reports and communicate potential threats and opportunities.• Served as IT Infrastructure Project Manager / Operations Manager for Op BILOXI, a NATO Air Policing Operation in Romania.• Project-managed delivery of a bespoke IT solution providing multi-domain systems in support of 200+ users deployed in Romania. Produced business cases, risk/change management plans, and communication plans involving key UK, NATO, and host nation stakeholders. Utilised Waterfall PRINCE2 delivery approach in developing a comprehensive project management plan with clear stage gates and milestones to ensure timelines were achieved and expectations were managed.

Deployed Information Services Support

Deployed Info Services & Network Support