David James Email & Phone Number

Middlesbrough, England, United Kingdom

• Served as liaison between 90 brands and 200+ IT Vendors throughout the EMEA region in support of IT Vendor Risk, Performance and Relationship Management. Collaborated with Business, IT Leaders, and Project Managers to.
• Facilitated the integration of a Global Vendor Management Strategy, encompassing Vendor Segmentation, Relationship Governance and Performance Management.
• Successfully negotiated the transition of a multi-year MSP outsourcing contract, that resulted in a saving of £4M over the term of the agreement.
• Designed and enabled a Vendor Risk and Service Support assessment in provision of RFP’s and in Service Vendors to understand and control IT related risks.
• Implemented a Vendor Scorecard program, to measure performance of 200+ IT Vendors with an emphasis on time, cost, quality, and compliance.
• Introduced a disengagement and disputes framework and led negotiations for settlements to recover Vendor fees.

York, England, United Kingdom

• Lead over 100 IT projects simultaneously to support veterinary practices throughout the UK and Europe. Direct team of IT project managers while ensuring client demands were met. Managed multiple programme-based.
• Modified risk management processes resulting in a 10% increase in productivity rate.
• Directed post-acquisition onboarding projects, encompassing IT hardware refresh/upgrades, cabling infrastructure, telephony, broadband contract renewal, Office 365 Email Migrations, specialist application integration.
• Led new build projects, with additional responsibility for contract procurement and all elements of IT infrastructure from on-premise to cloud-based platforms and the transition from a project into BAU service.
• Managed integration of finance system (Navision) in support of IT purchase order process.
• Completed cyber security projects, including state-wide multi-factor authentication and Mimecast email hygiene projects.

RAF Coningsby, England, United Kingdom

• Served as Programme Manager supporting Typhoon Ground Support System allocations for UK and overseas NATO operations. As a liaison with industry partners supporting Typhoon operations globally, managed multiple IT.
• Developed and implemented IT elements of Typhoon Agile Combat Employment, delivering strategic effects in support of Ukraine’s efforts in the war against Russia. Awarded ‘Queens Birthday Honours List Commendation’.
• Enabled the first effective deployed data link, allowing Typhoon mission data connectivity between deployed locations and the UK. This action technically assured rapid launch timelines on operations when tasked against.
• Directed £5M estate-wide Typhoon engineering system upgrade. Delivered solution within scope, budget, on time, and to IAW the Military Aviation Authority quality standards. Played a key role in project risk management.
• Established communications element of Typhoon Agile Combat Employment. Served as programme lead during the development of system interoperability between NATO IT systems, services, and applications.

North Yorkshire, England, United Kingdom

• Oversaw team consisting of three Project Managers, 16 Supervisors, and 29 Technicians who worked together to deliver IT projects that supported defence programmes. Ensured seamless communication and alignment with key.
• Managed restructuring and change in strategic direction in support of Agile Combat Employment. Project managed 10 Force Element @Readiness Teams and related communication equipment (52 people, held at 24, 48, five.
• Project managed RAF NATO Capability Evaluation, an event that previously took place every five years; due to the Afghanistan Conflict, this was the first time the RAF had been evaluated for 15 years.
• Delivered communications solution in support of 600+ users, operating under austere conditions in the provision of 16 multi-role aircraft.
• Fulfilled subsequent role of IT Operations Manager, responsible for two Service Delivery Managers, six Junior Managers and 14 Technicians, Engineers, and Operators.

Lincolnshire, England, United Kingdom

• Led installation of complex IT services in various locations worldwide, leading groups of up to 30 individuals. Held responsibility for developing project management plans for IT events across multiple sites and.
• Served as IT Infrastructure Project Manager / Operations Manager for Op BILOXI, a NATO Air Policing Operation in Romania.
• Project-managed delivery of a bespoke IT solution providing multi-domain systems in support of 200+ users deployed in Romania. Produced business cases, risk/change management plans, and communication plans involving.

North Yorkshire, England, United Kingdom

North Yorkshire, England, United Kingdom

JSU Corsham

Deployed Information Services Support

RAF Brize Norton

Deployed Info Services & Network Support

Education record

Fdsc, Computer Science