Provide leadership coaching, employee development, nurturing/counseling and training for all assigned techniciansDevelop an enthusiastic team attitude and positive company image among all team members within the region.Perform performance reviews and facilitate employee performance improvement of direct reports and insure all employees with the district receive fair and appropriate periodic reviewsMaintain sound business practices and assure quality customer service within the regionHire, terminate and administer employee disciplining in accordance with company Policy and ProceduresEnsure all corporate policies and procedures are understood and that effective two-way communications is maintained at all times.Maintain customer communications including frequent customer visits and contacts. Travel as necessary to maintain close personal working relationships with Field Technicians and customers.Nurture, develop and monitor good working relations between regional field personnel and support operations departments and staff.Actively participate in Acuative’s ASE internal quality program, managing all requirements for direct reports.Installed and maintained Cisco routers including: 800, 1800, 1900, 2800, 2900, 3800, 3900 series routersInstalled and maintained Cisco switches including: Nexus 3000, 4000, 5000, 6000, and 7000 series switches.Installed and maintained Cisco Blade servers including: B440, B420, B250, B230, B200Installed and maintained Cisco Rack servers including: C460, C420, C260, C240, C220Installed and maintained Cisco IADs including: 2400 seriesPerformed maintenance on Cisco TelePresence Series.Tested and repaired T1 extensions.Understanding of Switching, Multi Path high availability, GLBP, HSRP, QoS, routing protocols (BGP, OSPF, EIGRP), Prefix Lists, NAT, MPLS, VoIP, IDS/IPS/WIDS, NAC and firewalls.Install, configure and set up network components.

Capacity Planner: • Managed the capacity for San Francisco, Los Angeles, San Diego and Sacramento by requesting card and equipment installations along with DS0, DS1, DS3, power lines and fiber augments.• Engineered the installation of DSLAM equipment.Transmission Technician:• More than 5 years experience of experience installing Channel Banks, CSU’S/DSU’s, Routers, Hubs, Switches, PBX’s MGX, SES, Catalyst hub switching equipment, 7500, 2600 routing equipment, Harris and Turnstone test access equipment, Hendry power panels, Telect, ADC, Trompeter, Krone termination panels and also wiring, cabling.• Daily duties include, but not limited to: routine and emergency maintenance of Covad network.• Responsible for/experienced in installation of all network equipment and related superstructure according to Canux /Telecordia standards• More than 5 years experience in test/turn up/troubleshoot of all HiCap OC3, DS3, DS1, ISDN circuits• More than 5 years experience w/ SDSL,IDSL,ADSL technology (installation, test/troubleshoot)• More than 5 years experience w/ T-Berd test equipment• More than 5 years experience w/ Nokia D50 Speedlink Dslam, all associated network circuit cardsin October 2004. • Member of Central Office Quality Audit Team• Proficient with running, lacing, terminating testing and labeling voice and data cabling including but not limited to CAT 3, CAT 5, CAT 5E, and CAT 6.• Experience w/ dial tone test/ringback, etc (Buttset, Sidekick, Voltmeter)• Proficient w/ all DC power installation standards/CANUX-Telcordia standards• Responsible for training peers on central office standards• Responsible for training of new technicians

• Worked as a DSL Installer and Repair Technician for phone systems and networks for businesses and schools.• Project management experience and trained new technicians in group and individual settings.