Provided computer system training to students and facultyProvided training and application use within a classroom environmentSetup and maintained instructional class room computer systemsResponsible for Computer and Application curriculum and required materialsMentor to young adults

Responsible end-user support within a call center/technical support environmentMonitored and provided technical support for help desk.Monitored, assigned and escalated trouble ticketsSupported clients within the Entertainment IndustryTracked, reviewed and closed trouble tickets as requiredProvide support for Web based applicationsResponsible for User and Password login problems or changesInput information into trouble-ticket tracking program (75 to 150 Calls a… Show more Responsible end-user support within a call center/technical support environmentMonitored and provided technical support for help desk.Monitored, assigned and escalated trouble ticketsSupported clients within the Entertainment IndustryTracked, reviewed and closed trouble tickets as requiredProvide support for Web based applicationsResponsible for User and Password login problems or changesInput information into trouble-ticket tracking program (75 to 150 Calls a day)Provided call center reports and statistics for managements reviewTrained support staff on Call Center proceduresLogged end-users calls into Bugzilla trouble-ticket tracking systemSet service level for resolving and closing daily open end-user trouble tickets to be complete by end of work dayManaged, maintained and merged internal database systems (Studio Systems and Baseline Studio) Show less

Responsible end-user support within a call center environmentProvided training to new employees and internal/external clients on technical and software issuesMonitored and provided technical support for help desk.Monitored, assigned and escalated trouble ticketsSupported clients within the Entertainment IndustryTracked, reviewed and closed trouble tickets as requiredProvide support for Web based applications

Responsible for interfacing with customer and in-house web-design engineersResponsible for determining customer Web-Site design and requirementsResponsible for providing detailed written instruction of clients web-site service needs; information used by internal Web Developers/designers and programmers in developing customer web-sites and services.Tracked customer web projects ensuring customers time-line requirements are met as required.Resolved customer problems or… Show more Responsible for interfacing with customer and in-house web-design engineersResponsible for determining customer Web-Site design and requirementsResponsible for providing detailed written instruction of clients web-site service needs; information used by internal Web Developers/designers and programmers in developing customer web-sites and services.Tracked customer web projects ensuring customers time-line requirements are met as required.Resolved customer problems or issuesLiaison between customer/client and Cyberknowhow’s internal developers, web-designers and administrativestaff, ensuring projects are effectively processed and completed. Show less