David Graham Email & Phone Number

Chicago, Illinois, United States

Conservice is the leading utility bill management provider for commercial real estate. The Conservice ESG team, formerly Goby, streamlines this data into the leading ESG software and an in-house strategic consulting team. From utility management to ESG reporting, Conservice's Bill to Boardroom solution helps customers attract and retain capital, accelerate sustainable and responsible growth, and mitigate enterprise risk.

Chicago, Illinois, United States

Chicago, Illinois, United States

Scotland, United Kingdom

Chicago, Illinois

• Business Analyst at a Chicago based medical supplies company.• Defined and managed business requirements to develop a new workflow solution to improve the internal management of financial transactions.• Worked with stakeholders at multiple levels to assess challenges, document current, and future state processes, and design a solution to meet the needs of the customer and users.• Reported to the Director of the Finance IT department on project progress.• Lead weekly and ad-hoc workshops with multiple stakeholders to define User Stories for the ‘to be’ process.• Worked with technology teams to define the delivery of User Stories into K2 workflow.• Practiced agile working.

Edinburgh, United Kingdom

• Lead the temporary business processes project workstream and reported to Project lead, with responsibilities including management of the Microsoft Project Plan, status reporting, and risk and issues.• Collaborated with subject matter experts, business colleagues, and 3rd Party Suppliers to elicit and deliver thirty requirements documents and designs for the temporary business processes workstream for loans launch and migration.• Introduced best practices, processes, and standards for delivering practical analysis of ambiguous requirements, including a review of change requests.• Part of the proof of concept and mobilization team for the loans migration project, met with the prospective solution provider and managed the discovery workshop schedule. • Designed and received sign-off of the implementation model for the migration events.• Schedule of events lead for the Loans platform launch weekend.• Prepared the back-out schedule of events and participated in the rehearsal and Go-live weekends for the credit cards migration program.

Edinburgh, United Kingdom

• Business Analyst on the central migration team, responsible for the successful migration of historic savings accounts to a new outsourced platform.• Designed and controlled the migration event weekends, and reported to the migration lead.• Coordinated with stakeholders to describe requirements and success criteria.• Controlled and managed stakeholder requirements to maintain weekend event procedures.• Developed proper project management methodology and reduced risks ratio through timely identification and management of risks and issues.• Participated in daily stand-up meetings to update on progress, issues, and the days' activities.• Lead important working group meetings with stakeholders and presented detail on emerging issues, walkthroughs, and updates on event entry and exit criteria.• Designed controls and procedures for the six rehearsal and the live migration event weekends, supported the execution of schedule of events, reporting, and incident management.• Managed entry and exit criteria definition and management, and lessons learned remediation between events.

Edinburgh, United Kingdom

• Identified business requirements into key technology deliverables and actively examined functional specifications while working with technology stakeholders.• Directly reported to the Project Manager and updated the project plan, status, and risk and issues.• Established strong working relationships with key stakeholders for business development.• Lead a working group meeting to analyze progress, risks, and emerging issues.• Applied in-depth expertise in issues and risk management by utilizing planning software to control all project lifecycle processes.• Lead the inspection and execution of all procedures and performance on telephony application test cases at a new banking telephony center. • Described a proper test strategy, executed tests, and managed defects, and successfully achieved sign-off of the test completion report.

Work experience placement during year 3 of a 4-year Bachelors degree. During this time I worked in a variety of roles in the project lifecycle while also writing an academic paper to support my degree.