David Grillo Email & Phone Number

NE Region

Altoona, Pennsylvania Area

• Project Management
• Team lead for assigned region.
• Serve as a vital link between technology solutions and business objectives.
• Review and discern business processes and requirements.
• Define configuration specifications and business requirements.
• Own and develop relationship with clients, working with them to optimize and enhance our solution integration.

• Coordinate the installation of hardware, software and systems for assigned projects.
• Troubleshoot day-to-day operations.
• Implement the security policies and protocols of the University.
• Assist in the negotiations with vendors regarding hardware and software products, maintenance contracts and network services.
• Build and deploy Windows images with tools such as Norton Ghost and ImageX
• Coordinate projects involving personnel from various University units and outside vendors.

• Setup and manage 100+ users with Active Directory.
• Monitor and maintain several servers and client systems.
• Troubleshoot, correct and/or fix both hardware and software related issues.
• Assist in the maintenance and installation of network hardware.
• Provide IT support for the Blair and Centre county areas.

• Successfully received, reviewed and distributed project requests throughout the engineering team.
• Produced weekly/monthly reports measuring development time for projects. This allowed team leads and business managers to identify problems areas and to make adjustments where needed.
• Initiated and oversaw the cleanup of AccuWeather’s project management database.
• Proactively met weekly/monthly with Business Managers and project stakeholders; this resulted in keeping the engineer department strategically aligned with the business goals of the company.

• Oversaw the operations and work of a 6 person engineering team.
• Successfully acted as a liaison between the team and sales, resulting in less confusion and faster project turn around.
• Proactively held technical calls with client to insure that the team was delivering the correct product and using the correct delivery methods.
• Successfully streamlined the process of receiving work request and contracts to the team.

• Assisted with internal training sessions to educate, sales, support and new staff members.
• Provided advanced troubleshooting skills to resolve technical issues.
• Installed, setup, and trained our customers at the client location for new product installations.
• Provided World Class Support to a growing product line of over 200 external customers.
• Represent AccuWeather at conventions and trade shows by showing our products to potential or current customers.
• Assisted sales on product demonstrations at customer sites

• Performed monitoring, maintenance, diagnostics and repair of AccuWeather internal computer equipment in the computer room and at user workstations, as well as support client interaction with computer room systems and.
• Performed scheduled computer room activities including regular equipment checks, testing exercise, maintenance of computer equipment and repairs on equipment.
• Performed trend analysis on monitoring alarms, incident reports and service tickets, to resolve identified issues.
• Provided technical guidance on operational issues affecting AccuWeather’s key production areas

Associate Of Science (A.S.), Information Technology, 3.6

Information Technology

Certificate, Project Management Fundamentals For It Professionals

Project Management

Diploma, Personal Computer Operation And Repair

Personal Computer Operation and Repair

Diploma