David Gustafson Email & Phone Number

Burlington, VT

Burlington, Vermont Area

Burlington, Vermont Area

• Assist clients with intellectual disabilities in daily living tasks such as grocery shopping and laundry.
• Shadow clients in their workplaces in order to provide self-advocacy support and maximize independence.
• Help clients stay active and integrate into the community by going on walks, playing sports, or practicing pro-socialrelationship skills.
• Differentiate support based on client’s individual needs and maintain positive boundaries with a patient and gentle style.

Greater Burlington Area

• Troubleshot and followed installation instructions for various PC and laptop component replacement parts such as heat sinks, fans, motherboards, LCD displays, keyboards, adapters, touchpads, and CPUs.
• Coordinated with phone tech support for escalated issues.
• Performed various spam, virus, malware, software, disk cleanup and defragmentation for end users’ systems.

South Burlington, VT

• Proactively maintained, conserved, and ordered all computer hardware inventory including PCs, laptops, servers, remotecomputers, printers and cabling.
• Courteously responded to phone calls and requests while coordinating with telecommunication/IT co-manager as needed
• Managed, updated, and input copy and data for Joomla website and Drupal intranet knowledge base.
• Installed, updated, consulted, software and operating systems and work with software vendors on specific issues.
• Considerately trained end users on technical issues according to their comfort level with technology.

Greater Burlington Vermont Area

• Troubleshot and followed installation instructions for various PC and laptop component replacement parts such as heat sinks, fans, motherboards, LCD displays, keyboards, adapters, touchpads, and CPUs.
• Coordinated with phone tech support for escalated issues.
• Performed various spam, virus, malware, software, disk cleanup and defragmentation for end users’ systems.

• Respond, triage, and collaborate Helpdesk issues by addressing end user varied computer, phone, and technical issues.
• Tackle projects such as removing abundant obsolete computer systems responsively and efficiently.
• Ensure all IT infrastructure, systems, peripherals are operational and supported onsite and/or by vendor.
• Assist senior IT staff with severe issues and escalations.
• Manage users, file systems, permissions, group policy, mapped drives, network printers, cabling, software and hardware.

• Provided emotional and academic support to nine-year old child in low-come income housing project.
• Modeled positive peer interaction through group and individual activities.
• Collaborated with other mentors to develop and implement weekly programs for building rapport, sense of community and self confidence in our mentees.

South Burlington, VT

• Adapt DREAM’s IT system for organizational growth, rendering an even more useful/flexible system.
• Maintain and improve current information systems including the DREAM website, server, and back-up system.
• Coordinate technology troubleshooting – training new staff, giving direct assistance to coworkers, and mobilizing skills of other staffers for assistance and troubleshooting.
• Utilization of best practices and current technologies to share DREAM’s story and keep DREAM supporters and constituents connected and up to date on our activities.
• Explore a breadth of technology opportunities (possibly including): green technologies, web film and video, vegetable oil/biodesiel vehicle conversion, web based communications, database software, solar power.
• Work with DREAM Staff to update DREAM Inc. to new technology as it becomes available and appropriate.

Burlington, Vermont Area

• Proactively maintained, conserved, and ordered all computer hardware inventory including PCs, laptops, servers, remotecomputers, printers and cabling.
• Courteously responded to phone calls and requests while coordinating with telecommunication/IT co-manager as needed
• Managed, updated, and input copy and data for Joomla website and Drupal intranet knowledge base.
• Installed, updated, consulted, software and operating systems and work with software vendors on specific issues.
• Considerately trained end users on technical issues according to their comfort level with technology.

• Assisted employees in resolving computer problems and troubleshooting technical issues as needed.
• Accessed diagnostic software to answer employee questions regarding paychecks and the corporate benefits package.
• Courteously and efficiently responded to 50-75 consecutive telephone calls per shift in busy call center.

• Applied technical expertise to install appliances and equipment, troubleshoot problems and perform repairs.
• Trained customers on the operation and maintenance of new products.
• Coordinated delivery logistics, including scheduling installations, driving the company van, developing invoices and receiving payments.

• Consistently increased levels of responsibility: Began by bagging groceries and left overseeing an entire department.
• Assured that produce was organized, fresh, clean and well presented.
• Patiently served elderly and handicapped clientele.

Bachelor Of Science, Computer Networking

Associate, Computer Networking