Assist clients with intellectual disabilities in daily living tasks such as grocery shopping and laundry.• Shadow clients in their workplaces in order to provide self-advocacy support and maximize independence.• Help clients stay active and integrate into the community by going on walks, playing sports, or practicing pro-socialrelationship skills.• Differentiate support based on client’s individual needs and maintain positive boundaries with a patient and gentle style.

• Troubleshot and followed installation instructions for various PC and laptop component replacement parts such as heat sinks, fans, motherboards, LCD displays, keyboards, adapters, touchpads, and CPUs.• Coordinated with phone tech support for escalated issues.• Performed various spam, virus, malware, software, disk cleanup and defragmentation for end users’ systems.

• Proactively maintained, conserved, and ordered all computer hardware inventory including PCs, laptops, servers, remotecomputers, printers and cabling.• Courteously responded to phone calls and requests while coordinating with telecommunication/IT co-manager as needed• Managed, updated, and input copy and data for Joomla website and Drupal intranet knowledge base.• Installed, updated, consulted, software and operating systems and work with software vendors on specific issues.• Considerately trained end users on technical issues according to their comfort level with technology.

• Troubleshot and followed installation instructions for various PC and laptop component replacement parts such as heat sinks, fans, motherboards, LCD displays, keyboards, adapters, touchpads, and CPUs.• Coordinated with phone tech support for escalated issues.• Performed various spam, virus, malware, software, disk cleanup and defragmentation for end users’ systems.

• Respond, triage, and collaborate Helpdesk issues by addressing end user varied computer, phone, and technical issues.• Tackle projects such as removing abundant obsolete computer systems responsively and efficiently.• Ensure all IT infrastructure, systems, peripherals are operational and supported onsite and/or by vendor.• Assist senior IT staff with severe issues and escalations.• Manage users, file systems, permissions, group policy, mapped drives, network printers, cabling, software and hardware.

•Provided emotional and academic support to nine-year old child in low-come income housing project. •Modeled positive peer interaction through group and individual activities. •Collaborated with other mentors to develop and implement weekly programs for building rapport, sense of community and self confidence in our mentees.

• Adapt DREAM’s IT system for organizational growth, rendering an even more useful/flexible system.• Maintain and improve current information systems including the DREAM website, server, and back-up system.• Coordinate technology troubleshooting – training new staff, giving direct assistance to coworkers, and mobilizing skills of other staffers for assistance and troubleshooting.• Utilization of best practices and current technologies to share DREAM’s story and keep DREAM supporters and constituents connected and up to date on our activities.• Explore a breadth of technology opportunities (possibly including): green technologies, web film and video, vegetable oil/biodesiel vehicle conversion, web based communications, database software, solar power, microfiche, etc.• Work with DREAM Staff to update DREAM Inc. to new technology as it becomes available and appropriate.

• Proactively maintained, conserved, and ordered all computer hardware inventory including PCs, laptops, servers, remotecomputers, printers and cabling.• Courteously responded to phone calls and requests while coordinating with telecommunication/IT co-manager as needed• Managed, updated, and input copy and data for Joomla website and Drupal intranet knowledge base.• Installed, updated, consulted, software and operating systems and work with software vendors on specific issues.• Considerately trained end users on technical issues according to their comfort level with technology.

•Assisted employees in resolving computer problems and troubleshooting technical issues as needed. •Accessed diagnostic software to answer employee questions regarding paychecks and the corporate benefits package. •Courteously and efficiently responded to 50-75 consecutive telephone calls per shift in busy call center.

•Applied technical expertise to install appliances and equipment, troubleshoot problems and perform repairs. •Trained customers on the operation and maintenance of new products. •Coordinated delivery logistics, including scheduling installations, driving the company van, developing invoices and receiving payments.

• Consistently increased levels of responsibility: Began by bagging groceries and left overseeing an entire department. • Assured that produce was organized, fresh, clean and well presented. • Patiently served elderly and handicapped clientele.