David Gwo Email and Phone Number
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cdg015@gmail.com Cell: 847.962.0091LinkedIn Profile: http://www.linkedin.com/in/davidgwoSUMMARYSkilled engineer with experience in technical support & maintenance team managing, systems engineering, networking engineering (CCNA), network management (FCAPS/SNMP), NOC supporting, and software developing in cost-effective, high performance, and scalable systems across all functional areas. Skilled in developing and implementing programs and process enhancements designed to reduce operating costs and increase efficiency. Expertise in all facets of project life-cycle development; from requirements gathering, usecases analysis and conceptual design through architecture, implementation, deployment, and post-deployment technical support. A dedicated, team leader that embraces the challenges in a creative environment and offers a commitment to detail and the production of superior results. Bi-Lingual in English and Mandarin.Core strengths in• Presales, System Engineering and Design, Post-Sales • Requirements & Use cases Analysis• Network Design & Management/Monitoring - CCNA • Solution Integration• Quality Assurance • Digital Six Sigma Greenbelt Certificate• Process Improvement• Customer Issue Technical Support • Team Management & Coordination • Design FMEA (Failure Models and Effects Analysis) MethodologyTECHNICAL SUMMARYLanguages/Tools C / C++, Java, TCL, Perl, Shell Script, Design FMEA (Failure Models and Effects Analysis), CPM (Critical Parameter Management), Agile Development Methodology, IBM / Telelogic DOORS – Requirement Management Tool, IBM / Telelogic InSight Test Case Management Tool, Wireshark, Salesforce, Jira, SalesForce, and ServiceNowPlatforms UNIX, Windows, Linux, VMWare ESX with vSphere ClientNetwork Design – Protocol Physical Layer, VLAN, Spanning Tree, DHCP, ACL, RIPv2, OSPF, EIGRP, BGP, VRRP, HSRP, BVI, GRE, VPN, DMVPN, IP, QoS, NAT, IGMP, UDP, TCP, SSH, SNMP, Cisco WCCP, Cisco IOS Firewall, Cisco IOS IDS/IPS, Cisco NetFlowNetwork Devices and Network Management Applications Cisco 5940 ESR, Cisco 2951 ISR, Cisco 2600 Router, Cisco 2950 Switch, Cisco Catalyst 6509 LAN Switch and Ciscoworks RME, Cisco GGSN, HP Procurve LAN Switch, Extreme XPedite 7330 cPCI board, Alcatel-Lucent OmniSwitch 6855-14, AdventNet Fault Management Application, HP OpenView Network Node Manager, BMC Voyence Configuration Management Application, InfoVista Performance, Management application, IBM Netcool Fault Management Application, Cisco vWAAS, Cisco WAAS Express, and Cisco WAAS Central Manager
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Sr. Customer Service And Support ManagerNec Corporation Of America Dec 2023 - Present -
Technical Service & Maintenance Team SupervisorThales May 2014 - Oct 2023Pasadena, CaTechnical Service & Maintenance Team Supervisor, Service & Maintenance Team 2014 – 2023Responsible for managing a technical support team to resolve issues that were reported from Thales’s Law Enforcement customer biometric systems:• Monitored on a daily basis on incoming customer issues, provided team members with technical consulting and coaching on issue diagnosing, root-causing, and resolution implementation.• Hosted weekly meeting with product teams to discuss the current status on issues that were escalated for root-cause and issue resolution. Also kept customer informed on issue status updates.• Worked with customers to identify improvement opportunities on Thales’s end-to-end Law Enforcement biometric solutions.• Worked with Thales’s upper management staff to identify process gaps between the service & maintenance team and other stakeholder teams, proposed and drove process improvement activities to be more cost effective in overall end-to-end operations. The stakeholder teams included Sales team, Solution management team, Product roadmap/development team, QA team, Solution deployment team, Inventory team, and Customer contract maintenance team.• Analyzed team level KPI quality matrix, identified areas that were below the expectation, and established plans to make improvement on individual performance in order to realign with the team performance goals.• Defined team member’s performance goals, observed team member’s behavior, solicited internal/external feedbacks, provided performance coaching, worked with underperformers on their improvement plan, and conducted year-end performance evaluation on team members. -
Technical Presales & System Solution EngineerThales Oct 2011 - May 2014Pasadena, CaliforniaSystem Solution Engineer, Technical Presales and System Solution Team 2011 – 2014Responsible for the technical presales system engineering tasks to support the overall contract bidding activities.• Studied the customer technical requirements, and proposed a potential solution to meet the requirements with an estimated cost which include the software customization, the engineering labor, and the hardware Bill of Material (BOM).• Conducted feature feasibility and impact assessment studies with product teams to estimate the solution customization effort (software and hardware). • Design/Implemented a demonstration system, and conduct demonstration of the Thales Biometric solution at the customer site which was part of the contract bidding processes.• Participated the benchmark system setup, collected and presented potential customer with the benchmark testing result which was also part of the contract bidding processes.
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Network Software EngineerRockwell Collins Jan 2011 - Oct 2011Richardson, TexasNetwork Software Engineer, Network Design Team (Contractor)Responsible for designing, implementing, and testing a U.S. Air Force Satellite Communication network.• Designed and implemented network backbone for delivering audio, video, and data traffic between network in the aircraft and the network on the ground. The infrastructure includes Cisco 2591 ISR, Cisco 5940 ESR, Cisco 2600 Router, Cisco 2650 Switch, Alcatel-Lucent OmniSwitch 6855-14, Avionics Ballard BusBox, Wireless Access Point, HSD400i terminal product, and ISDN Gateway.• Implemented Cisco WAAS technology to optimize and to accelerate the TCP application traffic, e.g., video stream, between the air network and the ground network. Enabled WAAS Express in Cisco 2951 ISR, and enabled Cisco WCCP protocol in Cisco 5940 ESR to redirect traffic to vWAAS (WAE) for traffic optimization and acceleration. Configured vWAAS and WAAS Central Manager in VMWare ESX4.1 platform on an Extreme XPedite 7330 cPCI board.• Performed fault detection analysis on the Extreme XPedite 7330 cPCI board based on its BIT (Built-In-Test) software support. -
Senior Staff System Architect - System Solution Design TeamMotorola Solutions Aug 2006 - Dec 2009Schaumburg, IllinoisSenior Staff System Engineer, System Design Team 2006 – 2009Responsible for leading the two-way radio feature development which include marketing requirements, customer requirements and use cases analysis, engineering analysis, requirement verification, deployment, and post-sale support. • Led new feature development across product teams in a two-way radio system, including transport network design, network management applications, and security solutions to ensure compliance with government regulations, i.e. NIST, FIPS, and DISA / DoD / STIG. • Directed a four-person network design team to create a fault-tolerant IP network to provide redundancy of application packet delivery and routing in the Motorola’s mission critical two-way radio system. • Facilitated feature development for rolling out the SNMPv3 network management protocol in entire two-way radio system to provide the secured network management functionalities.• Developed security solutions which included Router link encryption (FRF.17 for T1 / E1 and IPSec for Ethernet), Router Access Control List, LAN Switch MAC Port Lockdown (802.1x), Box Level Authentication, SSH, SNMPv3, Two-Factor Authentication/RADIUS, AAA, and Public Key Infrastructure (PKI) Certification ensuring compliance with government regulations. -
Senior Staff Network Engineer - Network Transport Design TeamMotorola Solutions Aug 2000 - Aug 2006Schaumburg, IllinoisSenior Staff Network Engineer, Network Transport Products Team 2000 – 2006Responsible for creating layer 2 / 3 configurations in routers and LAN switches, and deploying network management solutions in Motorola’s mission critical two-way radio system.• Created layer 2 / 3 protocol configurations to provide network backbone for the entire Motorola mission critical two-way radio system. Conducted design review with senior management to ensure the design fulfilled system requirements.• Verified and tested layer 2 / 3 protocol configurations based on sunny vs. failure scenarios to satisfy technical requirements.• Evaluated vendors’ products for network equipment and management solutions, leading the decision-making process to select the most cost effective solution for integration into the two-way radio system. • Led a four-person team comprised of a project manager, two development engineers and a system support operator, in the integration of the Netcool fault management solution into Motorola’s System Support Center. The development cycle as completed within one year from business case analysis to deployment resulting in a cost savings of $25M within 5 years. • Championed network configuration as the laboratory manager in setting up a two-way radio network supporting the box testing effort for the entire network design team.
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Senior Software Engineer - Private Network Management TeamMotorola Solutions May 1995 - Aug 2000Schaumburg, IllinoisSenior Software Engineer, Private Network Management Team 1995 – 2000Spearheaded a three-person software development team in developing the Network Management GUI solution in Motorola’s mission critical two-way radio system using C/C++, Java, TCL / Tk script, Interbase relational database, and Shlaer-Mellor Object-Oriented Methodology.
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Senior Programmer AnalystConvergys (Cbis) Sep 1989 - May 1995Itasca, IllinoisSenior Programmer AnalystResponsible for developing software modules to communicate with variety of cellular switches using ANSI C / C++.• Received the “Spotlight on Achievement Award” for delivering software within the time and resource budget with best quality.
David Gwo Skills
David Gwo Education Details
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Computer Science -
Computer Science
Frequently Asked Questions about David Gwo
What company does David Gwo work for?
David Gwo works for Nec Corporation Of America
What is David Gwo's role at the current company?
David Gwo's current role is Sr. Customer Service and Support Manager at NEC Corporation of America.
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What is David Gwo's direct phone number?
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What schools did David Gwo attend?
David Gwo attended University Of Massachusetts Lowell, Tamkang University.
What skills is David Gwo known for?
David Gwo has skills like Integration, Networking, Cisco Technologies, Software Development, Testing, System Architecture, Security, Switches, Ip, Software Engineering, Java, Program Management.
Who are David Gwo's colleagues?
David Gwo's colleagues are Kevin Crockett, Charles Brown, Tameka Mckinley, Takeit Easy, Takuya Furukawa, Misato Hattori, Tanner Henvey.
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