Cheng M. Email & Phone Number

San Jose, California, United States

Provided senior-level engineering services for the NEC Digital ID platform project. Recognized with NEC Global Business Unit Award - Value Outstanding Award for job performance.• Digital Platform Management: Managed, delivered, and supported NEC Digital Platform solutions tailored for aviation clients, including Star Alliance, United Airlines (UA), and SITA, leveraging Docker and Kubernetes on Linux VMs to ensure seamless deployment and operations. In the role of Senior SRE, maintained and… Show more Provided senior-level engineering services for the NEC Digital ID platform project. Recognized with NEC Global Business Unit Award - Value Outstanding Award for job performance.• Digital Platform Management: Managed, delivered, and supported NEC Digital Platform solutions tailored for aviation clients, including Star Alliance, United Airlines (UA), and SITA, leveraging Docker and Kubernetes on Linux VMs to ensure seamless deployment and operations. In the role of Senior SRE, maintained and monitored over ten production-grade Kubernetes clusters across airports in regions such as POS, JFK, PHL, FRA, and LAX, achieving 99.9% system uptime. Streamlined deployment processes, reducing operational costs by 15%.• Cloud Infrastructure Management: Oversaw and maintained both NEC and client’s Azure, Azure Kubernetes Service (AKS), and AWS cloud infrastructure resources, as well as on-premises infrastructure, utilizing Azure DevOps to ensure optimal performance and reliability, resulting in a 20% improvement in performance metrics and a 30% reduction in downtime.• Audit Log Development: Developed and analyzed digital audit logs using ActiveMQ, OpenSearch, OpenDistro, Elasticsearch, Kibana, Fluentd, Logstash, Shell Script, JSON, and XML, creating customized dashboards for various airline clients to track flight data and face identification information, improving data visibility and accuracy by 25%.• Monitoring and Alerting: Designed and implemented a comprehensive monitoring and alerting system using Prometheus, Grafana, OpenSearch, OpenDistro, Elasticsearch, Kibana, Fluentd, Logstash, New Relic, and Datadog to track and manage resources within the AKS (Azure Kubernetes Service) cluster, enhancing resource tracking and management, and reducing incident response time by 40%. Show less

Santa Clara County, California, United States

Contributed to the NEC Digital ID platform project. Recognized with the NEC Extra Mile Award for job performance.• NEC Digital ID Platform Development: Led the development of the NEC Digital ID Platform (NDP) installer for Kubernetes (K8s) environments using Docker, OpenShift, and Terraform, while implementing CI/CD pipelines with Jenkins and GitHub. Utilized Shell Script and Ansible for automation, ensuring seamless deployment and scalability, which reduced deployment time by 50% and… Show more Contributed to the NEC Digital ID platform project. Recognized with the NEC Extra Mile Award for job performance.• NEC Digital ID Platform Development: Led the development of the NEC Digital ID Platform (NDP) installer for Kubernetes (K8s) environments using Docker, OpenShift, and Terraform, while implementing CI/CD pipelines with Jenkins and GitHub. Utilized Shell Script and Ansible for automation, ensuring seamless deployment and scalability, which reduced deployment time by 50% and improved scalability to support 30% more concurrent users.• Backend API Development: Utilized Java and Spring Boot to create backend adapter APIs for the NDP service, specifically the Paro Manager, enabling efficient scaling of Paro worker pods within the Kubernetes environment. Leveraged tools such as GitHub, Jenkins, and IntelliJ IDEA to enhance development efficiency, while employing JSON for data interchange, resulting in a 35% improvement in system performance and scalability.• Service Component Development: Engineered various core components of the NDP service, including IDMS, Logging Service (EFK stack, OpenDistro stack), Monitoring Service (Prometheus and Grafana stack), ActiveMQ, Keycloak, MySQL, Redis, and Vault, utilizing tools and technologies such as Java, Spring Boot, GitHub, Jenkins, Elasticsearch, Kibana, Logstash, MSSQL, JSON, XML, Shell Script, IntelliJ IDEA, Visual Studio, and Linux, significantly enhancing platform robustness and security.• Frontend UI Dashboard: Developed a user-friendly frontend UI dashboard using TypeScript and Angular to serve as a comprehensive monitoring tool, providing real-time insights into platform operations and improving user visibility and operational efficiency. Show less

Santa Clara County, California, United States

Performed engineering design services for NEC MAF platform project.• Software Development Engineer (SDE) for NEC MAF Platform: Contributed to development of NEC's MAF platform, an OpenShift-based cloud service platform designing and developing the logging service providing critical log monitoring for internal platform troubleshooting and offers logging as a SaaS solution.• Logging Service Development: Engineered a RESTful service to manage the logging infrastructure, leveraging the… Show more Performed engineering design services for NEC MAF platform project.• Software Development Engineer (SDE) for NEC MAF Platform: Contributed to development of NEC's MAF platform, an OpenShift-based cloud service platform designing and developing the logging service providing critical log monitoring for internal platform troubleshooting and offers logging as a SaaS solution.• Logging Service Development: Engineered a RESTful service to manage the logging infrastructure, leveraging the Elasticsearch, Fluentd, and Kibana (EFK) stack. This logging service API enables functionalities such as subscription management, role-based access control, and credential management for cloud users, resulting in a 40% increase in logging efficiency and user access control.• OpenShift Cluster Deployment: Played key role in building and configuring the OpenShift cluster as part of the NEC MAF platform, ensuring a robust and scalable environment for cloud service deployment. Show less

San Jose, California, Us

Worked on various engineering projects including Infrastructure Resource Web Application, Monitor Dashboard Development for Cisco Infrastructure team, Cisco WebEx Meeting Load Test Automation, Cisco WebEx Video Frame by Frame Automation Test, Cisco WebEx Multi-Stream Automation Test, and Cisco Spark OBTP Feature Automation Test.• Infrastructure Resource Web Development: Developed a resource site with a 70/30 front-end (Angular 5, TypeScript, JavaScript, HTML5, CSS3, bootstrap 3, Angular… Show more Worked on various engineering projects including Infrastructure Resource Web Application, Monitor Dashboard Development for Cisco Infrastructure team, Cisco WebEx Meeting Load Test Automation, Cisco WebEx Video Frame by Frame Automation Test, Cisco WebEx Multi-Stream Automation Test, and Cisco Spark OBTP Feature Automation Test.• Infrastructure Resource Web Development: Developed a resource site with a 70/30 front-end (Angular 5, TypeScript, JavaScript, HTML5, CSS3, bootstrap 3, Angular Material) and back-end (Spring Boot, Java, NodeJS) focus, utilizing JSON and XML for data interchange, and Docker for containerization. The project resulted in a 25% increase in user engagement and a streamlined interface for efficient resource management.• Dashboard Development: Monitored 2K+ devices using Jenkins, MySQL, Grafana, and Kibana; automated OpenStack script execution with Shell and Batch Scripts; and built a Spring Boot REST service for V-Center VMs using ManageIQ. The solution enhanced monitoring efficiency reduced manual intervention by 30% and was developed using IntelliJ IDEA.• Load & Automation Testing: Developed a Java-based load testing tool for 50 WebEx meetings, designed automated tests using TestNG for WebEx Multi-Stream and Cisco Spark OBTP features, and created a frame-by-frame video quality analysis tool using Java, Python, Shell Scripts, and Wireshark, integrated with Jenkins, Grafana, and Tableau for real-time analysis. This improved test coverage and identified issues 40% faster. Show less

Menlo Park, California

Provided engineering services for the Promeets.us Website project.• Website Development: Led full-cycle site development, including front-end (HTML5, CSS3, Bootstrap, JavaScript, jQuery, AngularJS, Thymeleaf) and back-end (Spring Boot, Java, MySQL) design, with features like secure login, user profiles, third-party sign-ups, phone verification, and CRUD functionalities, deployed on Tomcat and AWS, enhancing user experience, security, and scalability.• Back-End Development: Developed… Show more Provided engineering services for the Promeets.us Website project.• Website Development: Led full-cycle site development, including front-end (HTML5, CSS3, Bootstrap, JavaScript, jQuery, AngularJS, Thymeleaf) and back-end (Spring Boot, Java, MySQL) design, with features like secure login, user profiles, third-party sign-ups, phone verification, and CRUD functionalities, deployed on Tomcat and AWS, enhancing user experience, security, and scalability.• Back-End Development: Developed server-side components using Java (JDK 1.8 Core Java), Spring Boot, Spring MVC, MySQL, and Tomcat, integrated with JSON and XML for data handling, and deployed on AWS, improving system performance and reliability by 30%. Show less

Master'S Degree, Computer Science, 3.5

Master'S Degree, Informatics, Pass With Merit

Relevant Courses: Applied Informatics • Research Methods • Business Domain and Requirements Analysis • Systems Analysis and Design •.

Bachelor'S Degree, Business Administration And Management, General, B

College'S Degree, Computer Science, B