David Harrison Email & Phone Number

Johannesburg Area, South Africa

Assist in implementing scalable monitoring and logging architecture and systems.Instrument and implement advanced applications for monitoring that provide early alerting on performance issues, in order to ensure immediate user awareness and resolution prior to Line of Business (LOB) reportingIntegrate dekstop alerts and dashboards with existing monitoring dashboardsEnable critical views into application performance and closed end-user experience visibility gaps by using APM tools and correlation into WAN sites.Be responsible for the support and maintenance of a large monitoring infrastructureRelevant knowledge of monitoring industry standards and the use of analytics in an operational settingDesign, implement and maintain a comprehensive monitoring solutionCollaborate with Engineers, Operations and other teams to ensure application, network and system monitoring best practicesEnsure thorough and complete monitoring of all environments and layersInnovate techniques for visualizing large amounts of complex, real-time data in a simple, elegant manner for users

Bedfordview, Johannesburg

EXPERIENCEPlan, lead, and implement monitoring projects within an enterprise I.T environment .Identify potential performance and process improvements.In depth knowledge of monitoring infrastructures for which I was accountable; working knowledge of other system components and how they interact.Proficiency in diagnosing complex technical problems and providing detailed analysis and recommending remediation.Experienced with system and product performance, reliability, and availability.Assist in implementing scalable monitoring and logging architecture and systems.Working knowledge of ITIL process and supporting procedures.Working closely with and providing consultancy, outreach and training services to the development teams around the business and Operations.Responsible for the health of enterprise monitoring tools and infrastructure such as: HP Business Service Management, HP Business Process Monitor, HP Sitescope.Provide a robust service for monitoring products deploying onto the platform. Utilise this service to validate all expected KPIs, events, alerts, action, documentation and trend analysis graphs are fit for purpose for the product and infrastructure. Work with development and operations teams to ensure alert thresholds are fit for purpose and do not generate false positives or spam alerts / events.