David Hayes Email & Phone Number

United States

Union Sc

IT Infrastructure & End User SupportIP-Based Networking (Cisco, Fortinet)Windows Server 2008-2022 Deployment/ManagementVirtualization Technologies (VMWare)Windows Client administration (WinXP-Win11)Microsoft 365 system administrationLaboratory Instrument Backup & DocumentationSecurity, Identity, and Access Control ManagementCustomer Service/Communication/ConsultationFast-paced, management of multiple service orders

Boiling Springs, South Carolina, United States

Project Management/Leadership RoleIP-Based Networking (Cisco, UniFi, Fortinet, etc)Windows Server 2008-2022 Deployment/ManagementVirtualization Technologies (VMWare, Hyper-V)Windows Client administration (Win7-Win11)Advanced Microsoft 365 system administrationBackup System Management and DeploymentSecurity, Identity, and Access Control ManagementFile Server/Management - Cloud Migration LeadDisaster Recovery Plan Creation and OversightCustomer Service/Communication/ConsultationPhysical Infrastructure, Structured CablingFast-paced, management of multiple service ordersCustomer Onboarding Lead

Rome, New York, United States

IT Infrastructure Deployment (780,000sqft warehouse)Networking Infrastructure (Firewall, Switch, APs UPS)VPN Configuration from location to corporate officeScan Gun Deployment and ConfigurationWi-Fi Heat Map in areas with dense metal shelvingScissor Lift operations / Boom Lift OperationsHelp Desk, Administration, EDI Software ManagementMDF Deployment, Fiber Uplinks, Cable Management

Rome, New York, United States

Hardware and Software Repairs on Consumer ElectronicsApple Device Repairs (iPhone Teardown and Assembly)Prioritizing and efficiently completing multiple work ordersSales/Customer Service/ConsultationHandling upset clients, engaging in difficult conversationsEmpathizing with clients while maintaining processualismFast-paced, competitive job - multiple promotionsStarted as a “Consultation Agent” (Customer-facing, diagnosis of consumer electronics, quick fixes, intake and service order documentation for ARAs if quick fix not possible)Promoted to “Advanced Repair Agent” (Back room, technician performing advanced repairs that CA’s could not fix quickly)(Computers, Laptops, Phones, Tablets, Cameras, Drones, Etc)

Edmeston, New York, United States

Deployment/management of virtual environments running Windows Server / Linux-Based Server OSWindows Domain & Active Directory management/maintenanceProviding expert technical support for end users across the companyCreating and maintaining documentation for procedures, server information, etc.Managing workflows, prioritizing tickets, efficiencyWorked to automate multiple tasks to increase productivity/efficiency

Rome, New York, United States

Help Desk Support, Diagnosis and repair of classroom technologies (PCs, Projectors, Laptops, iPads, etc)Deployment of “Computer Labs” for Student use (Large rooms with 30-50 PCs) Cable ManagementIntake, Configuration, Deployment, and documentation of IT assets that were purchased for the districtUtilized Network-based image deployment software PXEBoot to automate configuration of new devices.Management of School District’s website and databaseDeployment of MDF/IDFs throughout district buildingsDisposal of retired assets, teardown and destruction of data. Coordinated donation of said assets

High School | Regents Diploma, Computer Systems Networking And Telecommunications

Certification, It Systems & Cisco Networking, Junior - Senior

IT systems & Cisco Networking based specialty course for high school students looking to refine their skills in the field of IT.