Director, Ebook Technologies
New York, Ny
Managed team of ebook specialists responsible for the innovation, development and trouble-shooting of ebook production for one of the largest publishers in the world. Trained and mentored the team within an Agile framework to respond quickly, reliably and clearly to the fast-paced and ever-changing needs of the larger ebook production teams. • Designed, implemented, authored and edited an entire documentation strategy that revolutionized information-sharing and established transparency across all production teams, vastly increasing trust and workflow efficiency while reducing redundancy across teams.• Formalized shared job-tracking system within the team to drastically increase our turn-around and reliability in responding to fast-changing job requests.• Implemented a formal issue-tracking system which introduced accountability, reliability and transparency to my team’s workflow.• Formalized, trained (and constantly policed) best-practices for time-management skills for meetings, emails, bug-writing, etc. which guaranteed productivity while highlighting a respect for colleagues’ time. • Fostered collaboration and camaraderie by listening closely to the team to create a respectful, honest and safe team environment.