 Develop and enhance Verint’s core Work Force Management product within an agile environment.  Prioritise the business requirements, liaising with sales and senior stakeholders and using Jira/Confluence to organise the product backlog  Translate high level business requirements into software engineering tasks by preparing user stories and acceptance criteria

 Developed and enhanced several products working with project managers, suppliers, user experience testers, suppliers, students/members and qualification experts; Instigated and managed an exemptions calculator project including developing a prototype with a supplier, developing a business case and being the business lead driving the development within an agile environment; Managed and developed ACCA’s social learning platform using minimum viable product techniques to develop feature enhancements  Managed and developed a Student Planner app encouraging student development by introducing various features and push notifications Managed several ACCA products against product metrics such as revenue, COS, student progression and customer satisfaction; Attended and presented plans to senior management on a regular basis at the Business Transformation Group to secure funding for different developments;  Created Business Case for Experience Recording development and managed RFI and RFP process in conjunction with Procurement team; Instigated the development of a suite of Global Business Services products and have driven this to launch driving aspects such as process definition, performance metrics and product collateral and training; Prepared product strategy recommendations to Executive Team and ACCA Council; Represented the strategy team at the Income Governance Group where bespoke pricing bids are reviewed and approved; On a day to day basis work with several different markets such as China, Pakistan, India and Malaysia.

 Instigated and managed SME product strategy and key product developments supporting the overall growth strategy of the business; Managed high profile product developments (including the first fixed price SME gas product and a price stepper offering) from preparing business cases and business requirements through to finalising customer communication, developing sales processes (internal and 3rd Party) and all aspects of internal and external communications; Directly responsible for instigating all SME Pricing launches (acquisition and renewal),liaising with other commercial areas of the business, instigating energy procurement decisions, and achieving director approval for procurement, pricing and margin; Responsible for forecasting SME revenue, cost of sale and margin (up to £44 million) liaising with senior sales colleagues within the process Monitored and reported on product sales/renewals and consumption to advise Energy Management/Wholesale of any demand variance; Identified and implement pricing changes and process improvements for future versions; Responsible for updating and maintaining product material such as T & Cs, Sales Scripts and Application Forms across both direct and 3rd party sales channels.

 Managed several high profile product developments from preparing the original business case, writing the feasibility study and project managing through to launch.  Managed several integration projects including product withdrawals Developments involved managing the overall budget of the project, the supplier relationships, defining and updating internal processes and all aspects of internal and external communication; This included launching a network recording solution product owning a budget of £500,000 and encompassing a pilot launch with Standard Life.

 Drove revenue and margin for existing products and services and instigated and managed product developments (and withdrawals); Managed several high profile product developments from preparing the original business case, writing the feasibility study and project managing through to launch. Developments involved managing the overall budget of the project, the supplier relationships, defining and updating internal processes and all aspects of internal and external communication; Directly responsible for all aspects of Profit & Loss for my product including run rate, sales pipeline, Cost Of Sale and Gross Margin, developing the forecast model itself and reporting my forecast at board level on a monthly basis; Managed revenue and margin of up to £65 million and £17 million respectively across retail and wholesale channels; Prepared and presented Product Strategy for voice products, including customer analysis, competitor analysis, revenue and margin forecast and proposed product developments; Driven new sales by ensuring all online product tools were up to date including T & Cs, Standards of Service, Bid Documentation and Marketing Collateral and Supported Sales in corporate, small and medium enterprises, consumer and wholesale channel both for acquiring customers and on-going retention. Major customers worked with include RBS, Standard Life, Glasgow City Council, Kwik Fit and Sky (reselling to large consumer market)

My role within Atlantic, reporting to the Director of Product Development, was to support and develop new products in the telecommunications market. I was also responsible for providing product plans to the Atlantic Telecom board as well as presenting them to Sales and the Marketing Communications Department.

I provided support for Marketing initiations and projects, involving the production of sales aids and marketing literature. Attention to detail was crucial in this role as all literature had to be approved by our legislative body, the Personal Investment Authority (PIA).