With over 18 years of experience in the IT outsourcing services industry in areas of Service Delivery, Project Management, Client Engagement, Solution Architect, Team Management and System AdministrationThe last 15 years in Service Delivery role managing critical system related to trading system to the Singapore stocks Exchange and overseeing the Singapore Government Agencies IT Infrastructure. In addition, I spent two years as Client Engagement double-headed as Solution Architect, providing cost effective solution to HP’s trade customer and ensuring project profitability.Personal strengths include strong planning skills, strong analytical and business acumen, thorough and good team leader & player, able to lead man manage personnel from various functions and level by providing guidance & support. Bridging between technical and finance team in ensuring business objective are met.Part of the accomplishments was attaining recognition from management on my strong performance in service delivery management by consistently meeting SLA with good financial outlook and customer feedback, resulted with several continuing contract renewals