David Hinckley is a Business Analyst at Western Governors University. He possess expertise in data analysis, microsoft excel, microsoft sql server, management, css and 28 more skills. Colleagues describe him as "David reported to me for over 2 years directly as we both worked on the Oracle/RightNow application. David has an incredible analytical mind. His ability to decipher tables and joins to create relevant, timely, and effective reporting is as good as anyone I have seen. He can take complex requests and break them down into easy to read, easy to manage reports. This is a gift that not many people have. I enjoyed working with David and I could always count on him when I needed him. He is an… Show more" and "David reported directly to me at Match.com. He took initiative to learn the RightNow application without formal training in a short period of time, using all available online tutorials and resources. Part of David’s daily tasks in this role included learning and managing the knowledge base for internal and external users, as well as evaluating real-time and historical data to propose opportunities to reduce inbound customer care contacts and increase agent efficiency. David is… Show more"