• Managed employees and vendors to provide support to international offices in Asia and Europe, mobile employees on the road and employees working in home offices.• Established vendor relationships with companies in Hong Kong and Singapore. Developed new support model for the Asia Pacific region.• Managed Automated Services team to keep all company systems up to date for Microsoft patches, Antivirus/Spyware updates, software patches and new installations.• Managed relationships with IT support groups at Janus subsidiaries. • Managed project to provide new infrastructure for the Tokyo office including new servers and desktop equipment to improve network speed and reduce latency. Managed the conversion to a new Internet Service Provider in Tokyo.• Managed a project to open a new office in Singapore for Equity Traders that required high availability and voice recording capabilities.• Led project to upgrade GIFTs software for the Janus Foundation that tracked all the donations made. • Created a project and communication plan to rollout Citrix access to all Janus employees.

• Provided support to all mobile employees, the international offices and employees working from home offices or managed office spaces.• Setup home offices and provided secure wireless access.• Provided support for mobile devices including BlackBerrys, smartphones and laptops.

• Provided day to day desktop support to executives, portfolio staff and sales people• Information Technology Employee of the Year 2001.

• Basic helpdesk phone support.

• Worked on the Janus IT Helpdesk before my contract was bought out.

• Provided day to day technical support for hospital and health sciences center. • Worked as part of a team to convert hospital from 10-base-T to Ethernet Cat 5 cabling.• Setup and configured new desktops and laptops.