David Hutton Email & Phone Number

Glasgow, Scotland, United Kingdom

• Investigated and mitigated incidences of money laundering and terrorist financing.• Undertook customer review and transaction monitoring tasks. Conducted investigations and made judgement-based – and risk-based – decisions on what action to take on customer accounts.• Drafted and submitted suspicious activity reports (SARs) to the National Crime Agency (NCA).• Promoted into specialised "Money Muling" division – which involves the analysis of more complex cases (both retail and business), in-depth appraisal of submitted evidence, and greater usage of communications to both customers and other banks.• Kept up-to-date with current anti-money laundering (AML) trends and typologies.• Kept up-to-date with current anti-money laundering (AML) legislation, regulations and best practices.• Worked to challenging “average handling time” and activity targets.

Glasgow, Scotland, United Kingdom

• Investigated and upheld the fraud claims of customers (both retail and business) who incurred genuine fraud against their account(s).• Investigated and declined unsubstantiated and non-genuine fraud claims.• Undertook the necessary actions to secure accounts where fraud, or attempted fraud, had occurred.• Investigated incidences of security-blocked debit cards and accounts (for both retail and business customers), navigated customers through the relevant security protocols, and unblocked (where possible) the relevant debit cards and accounts.• Undertook difficult conversations where it was not possible (due to insufficient security verification) to unblock a debit card or account. • Compiled a report after every interaction (fraud investigation or account unblock) undertaken with a customer.• When necessary, raised an internal suspicious activity report, and occasionally, an account closure report for particularly grievous incidences of attempted fraud against the bank.• Teamworked with other colleagues in the business – in particular, branch colleagues seeking specialist fraud-related assistance.• Catalogued and solved complex fraud related complaints.• Achieved key performance metrics and expectations.

Glasgow, Scotland, United Kingdom

• Serviced confidential information on customer bank accounts.• Assisted both challenging and vulnerable customers.• Investigated and solved complex complaints.• Sourced information and answered ad-hoc queries quickly and efficiently.

Clydebank, Scotland, United Kingdom

• Built and maintained loyal customer base – and steady revenue stream – from circle of friends, family and acquaintances.• Achieved high customer satisfaction by offering low rates, quick responses to customers (via telephone and email), and quick work on systems.

Bracknell, England, United Kingdom

• Investigated, suggested and sourced appropriate computing and technology solutions for premier Scottish government accounts.• Managed business relationships with the Scottish Executive (now Scottish Government), Scottish Parliament, Scottish Court Service, Scottish Prison Service, Strathclyde Police and Strathclyde Fire Service.• Proactively researched, profiled, and expanded on new areas of business. For example, all Scottish housing associations interviewed and profiled.• Submitted territory reviews, business status reports, and sales pipelines to management.

Higher Education Certificate, Law

Law School Gaduate Entry Class Representative (“Class Rep”) 2005, 2006. Trusted to give speech to new graduate-entry student intake. Class.

Pgdip, Finance, General

Worked collaboratively in small teams for Case Studies in Corporate Finance class. Classes undertaken in mathematics and statistics.

Ba (Hons), Sociology

Course included quantitative methods for social research, focussing on Statistics Package for Social Scientists (SPSS), now known as IBM.

Education record

• 5 Higher Grades: English A, Mathematics B, Computing B, Chemistry C, History C. • 8 Standard Grades: English 1, Mathematics 1, Chemistry.