David Mckenzie Email & Phone Number

Los Angeles County, California, United States

• Manage Technical Service Delivery teams in North America numbering over 100 individuals• Lead Project Management, Scrum, Financial, Applications Delivery, and Business Process Operations teams throughout client organization(s).• Hire, train, coach, and manage technical professionals, Agilists, and engineering professionals• Support MBR, QBR, RFPs, RFQs, and participate in Technical Design Projects.• Partner with pre-sales and business development teams on opportunities, product demos, etc.• Collaborate with product on growth opportunities and produced Go-To-Market (GTM) materials including content creation.• Drive service team to promote customer experience and deliver key enablement for product success.• Partner with cross functional product managers, engineers, and stakeholders to improve product and service.• Evangelize product vision and executed product strategy from ideation to delivery.• Experienced with JIRA, ServiceNow platform, Waterfall, SAFe 6.0, Agile Methodologies, Six Sigma and ITIL processes (ITSM, ITOM, ITAM, CSM, GRC).

Spearheaded the management of a portfolio of business applications (Netsuite, People Systems, Workday, Greenhouse, Visual Lease, Asset Management, Jira, Smartsheets, and Directory Services (OKTA, Intune, AD), ensuring their alignment with organizational goals, compliance, and objectivesLed a team of 8 application administrators, engineers, and analysts, providing guidance and support to optimize application performance and user satisfactionOversaw application integrations, data migrations, and system upgrades, minimizing downtime and ensuring data integrity during transitionsDeveloped and executed application lifecycle management strategies, including planning, roadmapping, deployment, monitoring, and retirement of applications, to meet evolving business needsManaged vendor relationships, negotiated contracts, and evaluated 3rd software solutions, optimizing cost-effectiveness and vendor performanceImplemented robust security measures and data protection protocols within applications, ensuring compliance with industry regulations and safeguarding sensitive informationEstablished KPIs to measure application performance, track user adoption, and identify areas for improvement, resulting in data-driven decision-makingOrchestrated training programs and documentation to empower end-users and increase their proficiency with business applications, reducing support requests and enhancing user satisfactionLed planning and execution of software releases ensuring timely and high-quality delivery. Implemented best practices for release management, resulting in a 20% reduction in release-related issues and increased customer satisfactionCollaborated with development, testing, and operations teams to streamline the release process, reducing release cycle time by 15%Established and maintained release documentation, release notes, communications and version control procedures, enhancing transparency and traceability

Los Angeles Metropolitan Area

Hire, manage, and maintain team of 12 direct reports at assigned locations (CA, NC, NY, TX, India)Originate, manage, document, and maintain user, hardware, and software lifecycles for over 10,000 total usersEnforce, manage, and develop new repeatable/automated IT best practice policies, procedures, and workflowsComplete directory and software application licensing, admin, and audits of OKTA, MS 365, Gsuite, Jira, AD, Adobe, SDM, Github, and others which result in eliminating security hazards, Sox/Soc compliance, and overall cost savings of $750k/yrDevelop asset retrieval and offboarding process including logistics cost savings initiative of over $250k/yrPlanned and developed automation for onboarding/offboarding process and lifecycle management of their identityPlan and build governance controls for logical system access to meet compliance and regulatory requirementsSupport 200+ enterprise applications and services provided to enable the workforce (M365, GSuite, ServiceNow, Salesforce, Slack, Jira, Wiki, Tableau, Netsuite, Okta, AD, SDM, Adobe,, MS Intune, SCCM, Zendesk, Coupa)Manage software licensing agreements, vendor performance management, and vendor relationshipsPrimary role in incident management and configuration management facilitation, execution, and documentationCollaborate cross-functionally with teams to evaluate, refine and improve suite of integration tools, documents, vendors, and servicesAssist in shaping the integration teams internal working processes, preparing it for rapid and sustainable growth

Santa Monica, California, United States

• Facilitated the coordination, security, onboard, networking, and deployment of new build outs including PC, Mac, edit bays, audio capture, audio playback, projectors, PC, tablet, smartphone, lighting, and various A/V technology• Tested and deployed images via JAMF or PXE, user profiles, OKTA, Office 365, MS Exchange, Bomgar, Slack, Zoom, Active Directory, network settings, and cloud technology on a user to user basis• Manage tracking, organization, and QA/QC of all hardware, software, and IT equipment for over 6,000 users• Provided database administration and IT support including advanced troubleshooting on Windows 7/8/10, AD, Mac OS X, TCP/IP, network, Adobe Suite, Google Suite, MS Office, iOS, A/V, camera, and film hardware and software• Optimized and maintained CRM ticketing process and monitored ticketing pipeline, elevating and executing tickets as needed• Support on-site and remote users as well as various internal teams for IT needs• Specialized in VIP support, policy and procedure review/improvement• Oversee support of C-level executives and assistants including hardware/software setup, training, triage, and troubleshooting• Develop, present, and train users on technical documentation and SOPs. Advocate and train users on security best practices

Burbank, Ca

• Directly led a team of 8 technicians and engineers in providing IT, customer service, and broadcast technology support for high profile clients including Google, Facebook, Blizzard, Riot Games, NFL, MLB, Disney, FOX, and NBC as well as for internal departments• Managed a $150k broadcast A/V IT budget, guiding allocation and ROI tactics based on industry trends, historical performance, data points, and proactive foresight• Oversaw liaising with internal and external teams to provide timely support and ensure maximum customer satisfaction• Designed and launched a new equipment repair workflow system to provide project tracking details and KPIs. Utilized Salesforce and MS Dynamics NAV metrics to make optimization changes resulting in a 76% reduction of average repair times. • Planned, organized, and implemented A/V build-outs and on-site broadcast technology support coverage for a variety of high-visibility live events including Super Bowl LIV, BlizzCon, NAMM, NFL games, and XFL games• Developed new engineering, logistics, and operations workflows that utilize G-Suite, Smartsheets, Atlassian Jira, Confluence, MS Office Suite, MS Teams, SQL, MS Dynamics NAV, and Salesforce. Tracked, analyzed, and presented KPIs and implemented optimization changes as needed to maximize efficiency and ensure timely delivery against internal goals.• Built and maintained Salesforce, MS Access, and MS Dynamics ticketing databases• Oversaw the ongoing growth, development, and training of 8 direct reports. Conducted daily standup meetings and bi-weekly 1:1’s to discuss priorities, goals, resource allocation, and provide coaching

Greater Los Angeles Area

• Led IT and technology support for production and broadcast operations teams during live sports network feeds on FOX Sports, FS1, FS2, FOX Regional Sports Networks, Big Ten Network, YES Network, and PBA• Provided production support during the pre-production and production phases of live events, including on-site assistance• Oversaw the creation, documentation, delivery, and quality assurance of on-air graphics for all live sports and special events• Reviewed, analyzed, and monitored producer memos, show formats, sponsored elements, rundowns, and program logs to ensure seamless production of all FOX Sports programming• Managed stakeholder relationships for all Big Ten Network, YES Network, and PBA properties• Maintained an on-air graphic element database and oversaw all asset testing, tracking, and deployment of on-air features

Greater Los Angeles Area

• Created and presented sales proposals and creative briefs that resulted in new client contracts from Netflix, Hulu, Lionsgate, Hello Sunshine, STX Entertainment, Studio 8, Relativity Media & Television, Lin Pictures, and Vertigo Entertainment• Developed and led internal IT and customer service training methods to bolster client relationships and retention• Managed the IT support team and interfaced directly with clients as needed for technical support• Collaborated with the development team to apply improvements to The Industry Edge products based on client feedback• Designed UX/UI of customized CRM applications for clients to track all facets of television and/or film production, including managing budget, crew, talent, scripts, and contact information

Greater Los Angeles Area

• Managed up to 50 direct reports from production, office/operations, to set• Provided on set support to various key stakeholders• Developed cross-functional teams to provide solutions and priority planning• Managed full project from start to finish as head of production team(s)• Coordinated with cast and crew to regulate and create an efficient work day on set or off set.• Facilitated and prepared schedules, script preparations, etc with extreme attention to detail and time management.• Acted as the primary liaison between producers, set, and various production arms.• Kept strict notes on set - noting any out of ordinary events, injuries, or other delays in production.• Created a variety of production reports and call sheets with notes based on each day of production.• General on set production duties as assigned

Greater Los Angeles Area

• Coordinated with cast and crew to regulate and create an efficient work day on set or off set.Facilitated and prepared schedules, script preparations, etc with extreme attention to detail and time management• Acted as the primary liaison between producers, set, and various production arms• Maintained rehearsal schedules, scripts, production schedules, and call sheets for productions.• General on set production duties as assigned

Greater Los Angeles Area

• Oversaw all pre-production and on-site production logistics including crew selection, production equipment, location scouting, scheduling, and payroll, ensuring maximum efficiency and cost savings • Provided administrative support to production executives including script coverage and logistical support• Edited raw footage for both scripted and unscripted television shows including Suns of Guns and Fatal Attractions• Managed mixed media database (documents, media, and physical)

Greater Los Angeles Area

• Coordinated with cast and crew to regulate and create an efficient work day on set or off set.Facilitated and prepared schedules, script preparations, etc with extreme attention to detail and time management• Acted as the primary liaison between producers, set, and various production arms• Maintained rehearsal schedules, scripts, production schedules, and call sheets for productions.• General on set production duties as assigned

12211 West Washington Blvd, 2Nd Floor Los Angeles, Ca 90066-5520

Provided pre-production, on-set, and post-production support for all commercial shoots with clients including Murad, TapOut, 10-Minute Trainer, Temptu, and Ab Rocket• Developed all pre-production plans including crew selection, camera packages, schedules, locations, and budget• Led logistical support for production executives, production equipment, talent, and crew• Collaborated with the post-production dept to catalog and distribute dailies, equipment, deliverables, and archive footage

Greater Los Angeles Area

• General office duties: calendars, rolling calls, coverage, etc.• Maintain a well stocked office and liaise between vendors, clients, and inter-office personnel. • Proofread documents, which included scripts, memos, and notes. Created correspondence for executives. • Research and create presentations on a variety of entertainment related subjects.

Tempe, Az

• Interacted with customers, suppliers and Avnet personnel as needed to respond to changing needs, and continuously work to improve supply chain processes by monitoring key metrics, identifying opportunities, and working with the team to implement new ideas• Coordinate inventory scheduling and capacity balancing for customers while ensuring compliance with contractual obligations. Tasks include analyzing customer forecasts for materials, monitoring inventory pipelines, preparing forecast models, and creating reports for customers detailing inventory availability and status.

Phoenix, Arizona Area

• Improved warehouse supply chain processes by monitoring key metrics, identifying opportunities, and procurement processes.• Coordinate inventory scheduling and capacity balancing for customers while ensuring contractual compliance • Tasks included: general warehouse maintenance, analyzing customer forecasts for materials, monitoring inventory pipelines, preparing forecast models, and creating reports for customers detailing inventory availability and status.

Tempe, Arizona, United States

• Facilitated the social, personal, and academic adjustment of students to the residence hall(s) and Arizona State University• Developed a sense of community among residents as members of a floor, hall, and active participant in the residence life system• Enforced the rules and policies of Residence Life, ASU Housing, and Arizona State University• Acted as a liaison between residents and the University• Assisted in the supervision of the residence hall, responded to all requests and emergencies during duty hours. Remained on-call for the remainder of the weekend• Counseled residents regarding personal and academic concerns.• Assisted residents in their adjustment to roommate and community living.• Designed and implemented experiences for floor members that enhance the social, educational, community, and personal development of residents and connects them to the floor, living-learning community (if applicable), building, and university community• Conducted periodic floor meetings for the purpose of planning experiences, disseminating information, and explaining residence hall policies and procedures.

Tempe, Az

• Facilitated the coordination and deployment of new build outs including Mac, edit bays, video and still cameras, audio capture, audio playback, projectors, PC, tablet, smartphone, lighting, and various A/V technology• Tested and deployed images, user profiles, WLAN/LAN settings, and cloud-based technology on a user to user basis• Provided database administration and IT support including advanced troubleshooting on Windows 7/8/10, Mac OS X, Adobe Suite, Google Suite, MS Office, iOS, A/V, camera, and film production hardware and software• Optimized and maintained CRM ticketing process and monitored ticketing pipeline, elevating and executing tickets as needed

San Jose Ca

• General office coordination and administrational duties.• Analysis of sales based on geographic areas, customer quantity, and price.• Gained strong MS Excel, Outlook, and File Maker Pro experience as well as experience in creating great power point presentations.

Bachelor Of Arts (B.A.), Cinematography And Film/Video Production

Bachelor Of Science (Bs), Business

Activities and Societies: ASURFC ASURA