Led a team of four direct reports and eight consultants in implementing Dynamics 365 for the Chefstore retail business unit. Established a structured, agile framework that improved efficiency by 30% across product, development, and business teams. Led the integration of Instacart, DoorDash and UberEats, increasing our online sales conversions to $500k + month to month.Led the integration of Relex for automated demand forecasting using AILed the integration of Relex Pro for store associate mobile software increasing onsite productivity by 20%Led the design and development of “Charge to Account” an ACH mobile payment gateway

Led the roadmapping process between the agency and clients.Conducted an internal audit of a client’s e-commerce site, providing actionable recommendations for conversion improvements.Led integration of DoorDash, increasing online ordering ROI by 28%Secured an additional $250,000 investment based on proposed enhancements.

Managed end-to-end development of a client’s e-commerce solution, including POS and mobile app using BigCommerce, Teamwork Commerce, Adyen payment gatewaysContributed to pitch strategies that secured over $1 million in new business.Mentored junior product owners on agile development best practices.

Consulted on the development of proprietary software from a product perspective.Established a structured, agile framework that improved efficiency across product, development, and business teams. Provided mentorship on agile best practices to junior product owners and clients.

Led a team in developing mobile and loyalty strategies, improving efficiency by 25% using an agile framework.Delivered the mobile app MVP across three brands within six months. Led the delivery of our mobile app MVP mobile among three brands in six months.Facilitated roadmapping sessions for a new website strategy.

Founded and developed an independent music streaming service.Managed the licensing of original music across multiple regions.Forged relationships and partnerships with in the music industry Launched a B2C music streaming app, gaining 50,000 monthly active users within three months. Successfully exited with a venture capital acquisition within two years.

Client: Smart Design - Led the customer journey mapping for Gatorade's “Sweatpatch” app. Conducted panel research with stakeholders and customers on best practices on customer experienceCollaborated with Design and Development teams on road map and feature design and definitionLed the day to day execution of feature releases for beta testingClient: Investis - Acted as scrum master to enhance efficiency in corporate website delivery for Estée Lauder.Led the process transformation from Waterfall or Agile between Business, Product, and Development teamsCoached internal resources on backlog grooming, trouble shooting, and development estimations Client: Vonage -Directed the redesign and deployment of the “Essentials” web application.Partnered with onshore and offshore design and development team to define featuresProduced a competitive analysis of items and features in the digital telecommunications landscape Defined roadmap and other actionable items to improve internal communication and process

Handpicked to lead digital transformation for Avis connected car initiatives. Served as primary liaison for internal and external partners in mobile strategy. Developed competitive landscape analysis for connected car technology and mobile best practices. Translated panel research into actionable items for the global mobile roadmap.Oversaw the development and deployment of improved mobile app and process in under 12 months

• Recruited from my consulting role to serve as a full-time Mobile Product Manager • Within 6 months reduced bugs by 70%, increased conversions by 20%, which resulted in increased revenue on all mobile channels• Saw through a full voice activated reservation beta program on Android, an industry first

Delivered a comprehensive mobile assessment and product roadmap for Avis and Budget. Managed day-to-day mobile product operations, collaborating on tactical releases.My services were acquired by AvisBudgetGroup within 6 months

• Led project planning encompassing time management, resource management, risk management, change management, quality assurance, deployment scheduling, scope and budgets of up to $1MM+.• Consulted on the following: Mobile Web vs Responsive, Social Media, iOS and Android Development, Mobile UX