• Provided high quality service to customers within a team.• Mastered specialized training to perform installation, diagnosis, preventative maintenance and user training for Matan UV wide-format digital press, CTP and digital inkjet• Developed proficient use of Thermal and UV lasers and networking computers, and software setup• Expedited field service to numerous clients through on-site visits, telephone assistance, email support, remote desktop support using Team Viewer and LogMeIn• Produced technical information to sales department to assist in pre-sale and sales support to optimize customer experience• Established service levels by studying system requirement; ordered and gathered components and parts; completed installation; performed acceptance tests• Maintained rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements• Documented service and installation actions by completing forms, reports, logs and records• Serviced existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems• Preserved customer confidence by keeping service information confidential• Coordinated and communicated training to customer staff which resulted in improved productivity

• Managed a team of 5 technicians with reporting directly to President and Vice President • Supervised, performance assessment, goal setting and quota tracking for technician parts sales and efficiently scheduled and ran regular service team meetings• Seconded to Adobe Systems in California for 2 weeks on research & development• Tracked parts management for inflow and outflow, as well as processing returns for repair/warranty claim direct to manufacturer• Extensively experienced and trained in the use of lasers, including YAG, Argon, HeNe and Infrared lasers• Wrote technical documentation such as procedure bulletins, Technical Service Information bulletins; • Organized and deployed information releases from manufacturer/vendor to all technicians• Installed equipment, provided training to customer staff, including product dealers and end-users• Provide professional services on Dainippon Screen Film/ PlateSetters, ScanGraphic Plotters, ---Cymbolic Science CTP & Scitex Dolev 400-800 Film Setters.Assisted sales to meet technical understanding, deliver samples and demos prior to sale to provide service contract sales and sales support