CCL maintains strong growth in both its offerings and clients, focus is required to ensure that as this happens the core values and principles of CCL are maintained in the services and experience the clients receive from CCL. The role provides the business with insights and initiatives to improve functions in our business, some of these directly impact the client experience and others are not as obvious to our clients but offer operational improvements to the business.This role pulls together skills in sales, operations, finance, improvement and an ability to effectively engage with all aspects of the business.

I was able to lead and mentor a diverse team of client focused individuals to exceed ever increasing targets regularly and increased client retention. For the majority of this period I continued to maintain the Client Director role for one of CCL's largest clients.The changing requirements for IT Services from the varied sectors meant the focus of relevancy to the Clients Client was a key aspect of the role.Success was driven from a team built and delivered plan to succeed

I was fortunate to manage the relationships of a selection clients that consume core services from the Concepts stable. Bringing my diverse background to a role that aims to understand the businesses and offer solutions from concepts and our partners to enhance their business.My first task was to save an at risk client, this we were successful in doing and signing for another 5 years.

I returned to Cyclone for the lifestyle of a medium sized specialist Reseller and Service Provider with some fresh ideas and perspective of the market. My responsibilities include Operational, Financial and Services aspects of this specialist business.During my time at Cyclone I have had the opportunity develop a mix of skills in a role that is truly General. What I have enjoyed the most is the motivation and mentoring of staff which has allowed me to build a strong Emotional Intelligence with my teams.

Worked with key IBM Business Partners to grow the IBM brand in New Zealand while maximising the benefits that the partners achieved from the relationship.During this time I managed the relationships of 7 key Business Partners while I developed and maintained a Storage Strategy for the Channel and I was successful in achieving 160% growth. In my first year I achieve 100 Club for Sales. This success was strongly supported by key product releases and a great team of local and international brand specialists.One of the highlights of my time at IBM was the completion of Global Sales School including the selling models learnt and still being applied today. During my time at IBM I was lucky to meet some great likeminded professional’s, these were both customers and colleagues.

I took a step up in responsibility taking over the day to day running of the Christchurch Office (Head Office) as well as maintaining my existing Technical Specialist/Consultancy services. This I just didn't want to shake as the engagement with customers has given me the greatest rewards.This mix gave me more understanding of how a business runs and valuable experience in managing a wide range of employees.

While in this role I developed both my technical skills as well as my customer engagement. I worked closely with the Sales Team to develop, deliver and support enterprise solutions.Some of the highlights of this period of my career included developing Cyclone’s Intel Server brand and seeing this grow to our Server and Storage business turn over $2m annually.I completed of a high volume of training and certifications during this time, including: • Microsoft MCP • CompTIA Server+ and Network+ • 3COM • IBM Server and Storage • EMC Proven Professional – SE Accreditation • Intel Server, High Performance Computing and Core Technologies • VMware Sales Professional • CIW Professional - Server Administrator, Security Professional and E-Commerce Design

A role that provided me with my grounding in customer services. What it takes to keep a customer happy and coming back. Most importantly learning that the littlest actions of service can have very memorable outcomes. Also this helped fuel my love of pies.