David Eklund Email and Phone Number

Executive Director of Operations • Symbol of success 2019, 2020, on track for symbol of success 2021. (18% growth in fiscal sales) 4.2 million in 2019, 5.3 million in 2020 on track for 6.5 million 2021• Grew drive thru sales / car count from 90 cars an hour to over 200 cars an hour from 2018 - present• Lead and develop a leadership team overseeing a team of over eighty team members.• Create weekly deliverables for Directors to accomplish with their teams professionally and operationally. • Uphold mission statement and core values of Chick-fil-A to team members, guest, and the community.• Oversee hiring from outsourcing to third party vendors and local recruiting, conducting final interviews of potential candidates as well as delivering pay raise, suspensions and termination conversations. • Guide leaders in coaching conversations with communication, decision making, and empathetic training skills that benefit the business and the team member. • Ensure that training and on boarding of new hires is up to date, smooth and productive process for new hires and trainers.

Assistant Manager Effectively manage store operations and team developmentImplemented best practices and standards to achieve consistent fastest drive thru in district, enhancing the Starbucks customer experience..Successful rollout of La Boulange food to Wichita market, with continued growth across the district.Human Resources, hiring, terminating, performance reviews, and profit and loss statements.Coaching, managing, and developing teams of approximately 20 hourly employees. Contributed to lowest turnover store in Mid-America.QASA knowledge and Food Safety Certified. 100% pass rate for safety audits. Starbucks Retail and Partner experience, coffee master and certified trainer.Actively participated in over 1000 hours of district wide community service FY 16/17 Part of the first 1,000 partners to complete SCAP program in the company, and provided feedback to support future SCAP participants.

Consumables, Food Ave, Starbucks / Team Lead• Effectively manage schedules and front-end operations team responsibilities.• Responsible for quality, presentation, and availability of all consumable products in store.• Skillfully oversee and ensure quality in all vendor duties and relationships.• Efficiently managed Food Avenue, including ordering, inventory, quality, and customer satisfaction.• Successfully plan, map, and oversee store layouts, including end caps and other point-of-sale materials.• Skilled at coaching, managing, and developing teams.

• Efficiently managed the daily operations of a highly-successful, fast-paced local restaurant, including: setting up the store for operation, inventory, financial management, ensuring daily goal accomplishment, overseeing orders and deliveries, and closing/balancing books and reports.• Skillfully organized, trained, and maintained a quality team to meet the needs of guests in a timely manner.• Consistently provided a safe and healthy environment for all guests and employees, including meeting all Health Department and OSHA regulations.• Responsible for technology upgrades and systems, including register programming, timekeeping software, and more.