David Lebron Email & Phone Number

Sacramento County, California, United States

Northern California

United States

Train new and existing contact center representatives and managers. Develop training and development modules for regional deployment. Collaboration with Med Directors, RN Directors, Operation Directors, and fellow Regional Learning Consultants on new workflow strategies for patient interactions.

United States

Sacramento, California Area

Handle continuous inbound telephone volume.Identify the purpose of the member's call and processes the call according to the appropriate script.Resolve problems with facility teleservice teams.Work collaboratively with members and staff across all service lines.Team UBT Health & Safety Champion

Sacramento, California

Utilization of EPIC EMR software.Review and discuss EOB documents.Process payments and created payment plans.Research incorrect procedure and ICD 10 codes.Review patient charts, images, media, and provider encounter notes.Bill insurance providers.Verified eligibility of insurance coverage.

Rancho Cordova, California

Resolve incoming calls concerning members eligibility, benefits, provider information, clinical and pharmacy needs. Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing.Comprehensive resolution of pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements.Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction as… Show more Resolve incoming calls concerning members eligibility, benefits, provider information, clinical and pharmacy needs. Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing.Comprehensive resolution of pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements.Participate in quality and efficiency workgroups to continuously improve quality member/customer satisfaction as requestedFile written appeals of denials and grievances for members. Show less

Rancho Cordova, California

Answered 911 and non-emergency calls.Dispatched police officers to assist those in need.Connected callers with other Law Enforcement agencies.Communicated with EMS and Fire Department.

Elk Grove, California

Received inbound phone calls from patients, outside medical groups, and insurance providers.Verified health insurance eligibility for all new and current patients.Educated patients on HMO, PPO, Medi-Cal, Medicare, etc. and which the company accepted.Educated and advised new PSR’s on proper work processes via side-by-side training.Scheduled and cancelled patient appointments.Utilized Cerna, GECB, and AllScripts software.Communication with doctors, medical assistants, ER… Show more Received inbound phone calls from patients, outside medical groups, and insurance providers.Verified health insurance eligibility for all new and current patients.Educated patients on HMO, PPO, Medi-Cal, Medicare, etc. and which the company accepted.Educated and advised new PSR’s on proper work processes via side-by-side training.Scheduled and cancelled patient appointments.Utilized Cerna, GECB, and AllScripts software.Communication with doctors, medical assistants, ER associates, and patients.Patient account creation and maintenance.Enforced HIPAA regulations during all account transactions.Assisted clinic end users with basic support on their desktop computers and printers. Show less

Rancho Cordova, Ca

Quality and assurance reviews of recorded phone calls to ensure proper execution of company procedures and processes.Call center hardware troubleshooting and installation of thin clients, desktop PC’s, monitors, and peripherals.Daily and weekly report preparation based on my analysis of representative statistics.Prepared daily reports regarding NPS scores, representative AHT, ACPD, schedule adherence, and sales.Utilized multiple computer applications and software to analyze… Show more Quality and assurance reviews of recorded phone calls to ensure proper execution of company procedures and processes.Call center hardware troubleshooting and installation of thin clients, desktop PC’s, monitors, and peripherals.Daily and weekly report preparation based on my analysis of representative statistics.Prepared daily reports regarding NPS scores, representative AHT, ACPD, schedule adherence, and sales.Utilized multiple computer applications and software to analyze client data and trends. Troubleshooting for customers experiencing issues with network coverage, smartphones, wearable tech, computer applications, modems, and tablets.Provided resolution support for escalated customer situations.Directed customers through the setup of devices with personal/corporate email accounts, backup/restoration of personal information, and device preferences.Trained new customer service and tech support reps on business systems, applications, sales techniques, policies, procedures, and handling escalated situations.Provided support for 84 Technical representatives, while management attended meetings and conferences. Show less

Criminal Justice And Corrections

Medical Coding, 3.9

On my way to earning CCS and CCS-P (Certified Coding Specialist - Physician) credentials, and then on to my becoming a RHIT (Registered.

Accounting And Finance, 3.2 Gpa