David Lebron Email & Phone Number

Jericho, Ny

• Serve as project manager on many initiatives such as application updates, patches, and new application deployments; coordinating resources across multiple organizational divisions• Work in a team oriented atmosphere to ensure 24/7 availability of over 30 applications for the Lightpath business including on-call support; while maintaining SOX compliance• Support application servers running Unix/Solaris and Wintel• Perform regression testing in development & production environments and triage/diagnose reported issues• Serve as liaison between Lightpath and software developers to find solutions for complex application errors• Prepare Job Aids for internal IT staff and training materials for end users • Train business users how to properly use newly rolled-out applications and provide customer education on existing applications

Islandia, Ny

• Handled Level I and Level II ERP support and managed the Help Desk on the ERP side • Worked closely with the IT Business Analyst in complex projects around ERP system• Conducted and documented thorough application testing during development phase• Conducted company-wide training of new application roll out• Managed a ~$100k technology upgrade project including product research, vendor-relations, procurement, & roll out; within schedule, budget, and quality requirements• Developed workflows to automate various business processes such as nightly table maintenance & triggered email notifications• Attended/conducted meetings with all levels of management on behalf of the IT department to assess client issues, gather requirements, and suggest improvements to current systems• Utilized SQL Server Management Studio to create SQL queries and scripts to maintain databases and views• Created dashboards to help users view critical information easily and dynamically • Created and modified complex reports in Crystal Reports• Installed and tested upgrades and patches• Managed user accounts in active directory

• Implemented a cloud based ticketing system for IT used by thousands of users• Wrote scripts to automate daily tasks resulting in the saving of many work hours for the university• One of the first employees to serve in a lead role as a student• Served as sole point of contact for south campus departments (~500 employees)• Mastery level of PC hardware and software IT knowledge• Trained incoming student employees in virus removal and hardware installation• Wrote detailed internal and end-user documentation

Computer and network support duties:• Installation, setup and configuration of PC hardware and software• Monitor, troubleshoot and diagnose issues on a daily basis• Diagnose and resolve software and hardware issues• Perform wired/wireless network troubleshooting and resolution of issues related to TCP/IP, DNS, DHCP, etc.• Provide support for Windows XP, Vista, 7, Mac OS 9.x, 10.x, & Unix OS’s• Troubleshooting and removal of viruses and malware using anti-virus & anti-malware tools such as RKill, Malwarebytes, Combofix, Spybot, etc.• Setup and service of (network) printersTechnical support/help desk duties:• Provide timely, personable, and effective support remotely, over the phone, and in person• Utilize remote connection technologies such as Bomgar, RDP and Atlier to solve computer problems• Provide hardware support and problem resolution for hardware devices• Develop innovative solutions and workarounds for specific issues• Create and suggest ways of improving and streamlining daily processes• Troubleshoot mobile devices including Android, IPhone, & Blackberry and their use in a professional environment

• Worked aside secretary to organize and file confidential patient data while servicing a heavy call volume• Replenished all medical facilities with proper supplies while maintaining an up to date stock sheet• Weekly network maintenance• Used a set budget to create a network of computers including wireless laptops, printing server, and set daily back up routines

B.S, Information Systems; Business Administration Specialization

Activities and Societies: Lambda Upsilon Lambda, Latin American Student Organization, Society of Hispanic Professional Engineers, Stony.

High School Diploma With Honors

Activities and Societies: Wrestling, Football, Robotics