David Lundborg Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Business Analyst at BCBSA

Warrenville, Illinois, United States

• Projects:
• ADIoD Retirement.
• Project lead for decommissioning of a managed internet platform consisting of over 1000 customer ports.
• Completed project on time and with an AT&T retention rate of 75% of all customers, which was higher than forecast. Project was successful despite the many challenges of implementing during a global pandemic.
• Managed a team of 10 contractors, defined project roles and responsibilities, coordinated customer migrations, initiated the disconnect process and was heavily involved in process development and documentation.
• Provided on-demand project metrics to Program Manager and leadership team.

Warrenville, IL

• Supported global Service Delivery project management teams, helping them to exceed quality and performance targets as well as providing superior customer service.
• Evaluated new process and strategic tooling initiatives, ensuring requirements were met.
• Reviewed specifications and statements of work.
• Served as tactical point of contact for project team questions, concerns, and recommendations for process and system enhancements.
• Collaborated on service guides and process improvement documentation with process and product teams.
• Drove team to resolve aging backlog issues, ensuring timely revenue generation for company.

Warrenville, IL

• Directed implementations and migrations of complex global managed data and voice networks.
• Managed up to 20 customer projects concurrently, implementing hundreds of customer sites annually. Assigned the most difficult and disenchanted clients.
• Supported multiple global Fortune 500 customers.
• Prioritized on-time delivery and maximizing revenue generation.
• Coached and mentored global project teams.
• Authored procedures for major new product offerings.

Chicago, IL

- Managed implementations and conversions for the Community Banking Group, consisting of 100 site branch network, 700 ATM network and large corporate headquarters campus.- Authored procedures and training materials for department.- Maintained network diagrams and inventory reports.- Coordinated activities of both internal and external resources to ensure.