David Mathews Email & Phone Number

Lexington, Nc, Us

United States

Lead CATHEXIS’ internal and external training and development organizations. Oversee all end-to-end curricular strategies, policies, and programs. This includes synchronous and asynchronous training modalities for highly regulated curricula and professional development training. Manage all training-related client relationships including short and long-term strategy, expectations alignment, and problem-solving.• Built a 5-level remote organization (43 members) from the ground up consisting of highly competent curriculum design and development professionals, analysts, graphic design, and project managers.• Received Contractor Performance Assessment Report (CPAR) scores of Exceptional in every category for 2021 and 2022 through exemplary client relationship management and a servant leader philosophy.• Implemented an internal Curriculum Revision Management System to track cross-curricular feedback and improve development flow, contributing to an 80% YoY reduction in errors and omissions and a 30% reduction in development time.

Bryan/College Station, Texas Area

Led in-person and virtual global training initiatives in support of the US Department of Veterans Affairs Transition Assistance Program. Created comprehensive training programs with a heavy focus on instructional systems design (ISD), learning management system (LMS) administration, and training analytics (Kirkpatrick levels 1-4). • Developed an in-house learning management system to strengthen learning data integrity.• Global ownership of the program’s field coaching function, including leadership development training.• Led the conversion of traditional classroom materials seamlessly into new virtual curricula in response to COVID-19 pandemic, eliminating disruptions in service offerings while reducing costs by approx. $400k.

Plano, Tx

Provided training and development thought leadership to companies. Full training lifecycle consulting including learning strategy, design, delivery execution, and metrics.• Guided companies to maximize training ROI through the use of Kirkpatrick training evaluation levels 1-4.• Provided extensive Master Training (T3) and VA Benefits Advisor services to Booz Allen Hamilton in support of the US Department of Veterans Affairs Transition Assistance Program beginning October 2017.

Richardson, Tx

Overall ownership of US-based training facilitation function comprised of four national training delivery teams. Responsibilities included day-to-day management, employee development, instructor competencies, national training processes, analytics, outsourcing functions, and high-visibility project lifecycle management.• Established the first company-wide analysis of training impact visibility, including instructor utilization, cross-training, and Kirkpatrick evaluation levels 1-5; leading to a 40% reduction in trainer travel and identification of numerous trainer upskilling opportunities.• Demonstrable Field Sales Manager business impact improvement measured through time to proficiency reduction from 90 days to 60 days using a re-designed onboarding training emphasizing knowledge transfer and behavior change over participant satisfaction.

Fort Lauderdale, Fl

Beginning as a Senior Training Manager, I progressed to Associate Director of training where I managed a team of 16 retail and call center trainers across the Southeast and Caribbean regions, overseeing training for more than 4,000 employees, including multiple high-visibility enterprise-wide training initiatives, ensuring successful implementation and alignment with organizational goals.• Increased retail employee net promoter score by 8% year-over-year by spearheading a transformative leadership development program. This initiative fostered a coaching culture, leading to behavior-based employee coaching and standardized documentation practices.• Attained #1 ranking within the company by achieving 108% of target for training business impact. Accomplished this by executing strategic training plans and through effective trainer development.

Austin, Tx

I managed learning programs for several wireless data and b2b initiatives. I designed and delivered train-the-trainer curricula for wireless data programs, and supervised a team of contract trainers across the U.S. Some of my key contributions were:☛ Co-authored the course, “Data Literacy” utilized by over 30,000 company employees; data revenue increased that year by 300%.☛ Increased seller capabilities and confidence through persona-based roleplay sales scenarios.☛ Introduced nationwide key training initiatives; successful roll-outs led to a promotion to Associate Director.

Atlanta, Georgia

☛ Led national team of four trainers responsible for initial and up-skill training in operation of U-Scan self-check-out point of sale equipment in retail stores. ☛ Transitioned to independent consulting following company buy-out.☛ Reduced self-checkout losses by 50% through increased education of store employees and leadership.

Troy, Mi

☛ Supported computer systems for General Motors dealership service departments in Latin America in a call center environment.☛ Wrote and delivered ad-hoc cross-training program for Mexico-based peer-group, freeing up local resources during peak call times, eliminating need for planned two person headcount increase.

Master Of Science, Business, Management And Leadership

Awarded Capstone Excellence Award for leadership development program. Earned three Excellence Awards for superior academic achievement.

Bachelor Of Science, Business, Human Resource Management

Earned six Excellence Awards for superior academic achievement during the program.

Foreign Exchange Program

Achieved 100% written and spoken fluency in Spanish.