Responsible for foreseeing and understanding business challenges and developing solutions to solve these challenges.

Manager and lead designer of all Bridge products.Managing the feature development, development cycle, UX, UI, and overall design of enterprise stakeholder Management products, working in an agile development environment.Responsible for overseeing the platform as a whole, as well as:-All product solutions/streams-UI/UX (desktop and mobile)-Workflow design-Integration processes and technology including custom Robotic Process Automation (RPA) solutionsThis position linked the needs of customers and their advocates (subject matter experts, account managers, sales) with the resources of the support and development teams, as well as responsibility for government compliance of all software designs and processes.Due to rapid sustained growth in the business and a broad product portfolio, I was fortunate to have experience designing and implementing a wide variety of software products, including:-Specialist CRMs for various government programs-Configurable workflow tools for customers-Compliance management tools-A communications platform-Internal and external APIs

A broad management role, primarily focused on needs/ and use-based product feature development and the technical side of customer relations. Working on improving the products quickly became my main area of concern this was formalised with the title change to Product Manager at the end of 2013.Other elements included improving and developing relationships with existing and new customers, training, customer relations, development of internal documentation and issue resolution.

A strategic career move to gain a more broad experience of community services. Participated in all elements of the business, focusing on new systems and improving results and compliance.I also served on a panel to prepare a Disability Employment Services pilot program with a view to gaining DES business.

A contract compliance role, involving the audit and verification of all payments for the region according to complex requirements of a government contract.Developed my own tracking systems to maximise revenue and compliance - with these systems I could accurately predict outcomes and revenue 6-12 months out.Audited and verified the Eastern Sydney region’s payments to make sure they complied with government regulations, constantly referring to the appropriate guidelines.Developed risk-management strategies. Using formulas I had developed, the sites were able to select their risk profile and run to it.

Full recruitment duties, including advertisement writing, candidate sourcing, interviewing, presenting proposals, managing client relationships, and invoicing.-Managing candidate database-Business development-Ran a successful $500,000 project for Qantas.

-Responsible for all written content on the largest independent computer gaming site in Australia-Manager of all writing staff, including the hiring and letting go of personnel.-Dramatically increased the quality of writing across the board from the team of mostly freelance writers-Implemented new systems to allow better management of content and staff contributions-Major editorial initiatives, most notably the establishment of an extensive style and policy guideThe site is now defunct, but my published work can be accessed via internet archives.

Working on *Project Making Good* at NABManagement of the process to compensate investors who had been adversely affected by historical unit pricing errors.Required thorough knowledge of superannuation law.ANZ Superannuation/MLCContract work in superannuation account management.