Experienced Customer Operations Director with a track record of driving exceptional customer experiences. Proven success in leading cross-functional teams, optimising operations, and implementing customer-centric strategies. Skilled in process improvement, team development, and delivering outstanding results. Passionate about creating lasting connections and exceeding customer expectations. My core competencies include dyslexic thinking, business analysis, process improvement, change management, and customer engagement. I am passionate about excellence, leadership, and talent development, and I aim to leverage the knowledge, insight, and competencies of the NHS's most precious commodity: its people. I am also a certified Prince2 practitioner, a CIPD member, and a co-author of two publications on workforce transformation.
Listed skills include Business Process Improvement, Change Management, Project Delivery, Business Analysis, and 42 others.