• Ensured procedures dictated in SOP and by client were followed.• Reviewed buyer files for misstated, omitted promotional funding.• Communicated internally and with the client on claims/issues and backlogs that will cause a significant impact on the claim collections.• Revised and refined claims to ensure efficient and accurate collections of funding due.• Prepared, reviewed, and analyzed claims for 30+ vendors.• Negotiated with external businesses regarding disputes.• Refined processes and advised of potential improvements.• Tracked claims/outstanding issues to closure within a twenty-four period.• Made recommendations and interacted with client to increase potential audit findings.• Developed, evaluated, and revised billing/collection procedures and system in order to audit accurately.• Developed external business relationships to resolve receivable issues and backlogs.• Handled problems/inquiries requests from the client, business contacts, and internal departments.• Assisted in development of new auditors through training, establishment of objectives, communication of rules, and constructive feedback.

• Generated timely and accurate business reports daily, weekly, and monthly. • Examined processes for efficiency and change in productivity (making process improvement recommendations on occasions to management).• Prepared detailed client presentations as required for weekly and monthly meetings.• Analyzed and prepared root cause assessments for variations in metric volumes regarding SLA’s and RU’s across Accounts Receivable and Accounts Payable.

• Generated timely and accurate business reports daily, weekly, and monthly. • Examined processes for efficiency and change in productivity (making process improvement recommendations on occasions to management).• Prepared detailed client presentations as required for weekly and monthly meetings.• Analyzed and prepared root cause assessments for variations in metric volumes regarding SLA’s and RU’s across Accounts Receivable and Accounts Payable.

• Successfully led a team of 30 full/part time employees.• Generated timely and accurate business reports for employee production.• Monitored 3 phone queue metrics to ensure client and department goals were met.• Ensured that payroll deadline was met and accurate for a team of 15 employees.• Oversaw staff procedures and guidelines to ensure proper compliance.• Prepared and executed weekly staff meetings for a team of 15 employees.

• Assisted Manager with side projects regarding marketing solutions.• Accurately processed and balanced customer cash, check, transfer, and statement transactions.• Greeted and guided customers in a friendly and professional manner. • Trained all newly hired employees.

• Successfully led a team of six employees.• Oversaw staff procedures and guidelines to ensure proper compliance.• Participated in the interviewing and selection process of new tellers.• Set up a new work schedule every week.• Trained all newly hired employees.