David J. Payton Email & Phone Number

Coeur D'Alene, Idaho, United States

I am responsible for all customer success outcomes for North America hybrid and public cloud customer which include our Global, Enterprise and Commercial segments. This will include leading the NA customer success team to help our customers realize business value across their ownership lifecycle. From activation and onboarding new customers to ensuring existing customers have technology modernization strategies aligned to business outcomes, I will focus the CS team to achieve world class retention and incremental recurring revenue growth through a combination of direct customer engagements, digital outreach, and leveraging other success services both inside NetApp and through our partner ecosystem.

Liberty Lake, Washington, United States

For over 20 years, F5 have been the industry leader in application delivery. Now, we’re helping our customers thrive with any architecture and across multi-cloud environments. We are the only company in the world that powers applications from development through their entire lifecycle so our customers-enterprise businesses, service providers, governments, and consumer brands-can deliver differentiated, high-performing, and secure digital experiences that are changing the world.

Seattle, Washington, United States

Leading F5’s North Americas Digital Sales organization where are mission is to help customers realize their full potential in delivering differentiated, high performing and secure distributed cloud experiences. *Successfully grew HC by 290% in 2 years. (22 to 86)- validating the value of a Digital Sales opportunistic selling approach*Grew Digital Sales revenues by 625% from $4M to targeted $29M in 2 years*Developed and landed a customer centric - business outcome sales philosophy amongst the SDR's, BDR and TAM's*Landed Challenger training across BDR's, SDR's and TAM's to drive a deeper consultative selling approach to enhance the customer journey with F5 Check us out: https://f5.com

Redmond, Wa

Responsible for partnering with and managing the Americas (United Sates, Latam and Canada) Enterprise Commercial Customer Success business unit. Driving the change management of our targeted Enterprise and Public Sector customers focusing on the adoption, consumption, retention, growth, and customer/partner satisfaction - of their D365 installed base.• Led the Americas to back to back Business Apps consumption attainment (106% and 102% respectively) with over 93% YoY growth. • Effectively partnered with the Americas senior leaders and managed the Red Account reviews to a less than 3% churn rate.• Created and delivered the Americas Bus Apps CSM readiness summit to land the Dynamic Journey to Success (DJS3.0)• Virtually managed and coached the Americas field sales leaders to exceed our consumption and growth targets by establishing bi-monthly business reviews and rigor around active forecasting and effective team management.• Championed the VoC through active engagement/resolution’s of the Onelist/Blockers as well as highlighting CSM’s success stories.Focus Objectives:• Enabling the delivery of key Business Applications Customer Success metrics like Active Usage, Churn/Renewals and Business Value stories in the Americas TimeZone• Becoming a subject matter expert on Business Applications customer success process, change management, and coaching the field leadership on the same• Coaching teams to identify and work with the appropriate cross-group collaboration to remove the most difficult customer success blockers in order to drive successful customers• Providing deep business insights to the WW Customer Success, STU, ATU and BG executives.• Working with the BG Marketing and Engineering teams to set the strategy and direction for our product roadmap and features• Owning One List sales blockers on consumption and seeking alternative solutions when needed• Direct account engagement to ensure sponsorship and appropriate LT and Corporate Stakeholder

Bellevue, Wa

SummaryResponsible for the overall effectiveness of the rhythm-of-the- business, team communications and executive communications (external and internal), team connectedness, and management processes. Partnered closely with the US VP to shape the mission of the team, lead and contribute to special projects, and help developed the value system of the team. Directly responsible for driving all business management functions (of a ~$900M business) to ensure effectiveness of the Dynamics Sales & Industry LT operating rhythm, including developing and implementing key business and account reviews, and setting up processes for execution and operational excellence.• Lead and coordinated the Dynamics Sales ROB and improve processes to run the business more efficiently. • Managed the US Dynamics Business Investment Funds (BIF) process to review and provide guidance to field sellers on ROI of business requests.• Partner with Finance to ensure effective budget management and sales forecasting • Drive the organizations formal recognition and rewards process -for Champions and Circle of Excellence; Working closely with the senior field leaders as well as the Corp team.• Ensure coordination with corporate planning processes as well as planning integration across Dynamics • Plan and execute the Dynamics Sales communications strategy and own the Sales communications calendar for the VP• Drive high-impact cross-team projects as they arise to meet US team and WW objectives• Lead business integration and optimization efforts, and improve cross group collaboration• Worked with field RVP’s across SMSP and EPG to drive mainstreaming of Dynamics into their respective businesses.• Coordinated the implementation of overall organizational plans• Right-hand and strategic advisor to Corporate VP

110 Consulting is a business and technology consulting and staffing firm that helps clients exceed their business objectives by providing deep expertise and custom solutions that generate rapid, measurable and meaningful results.• Developed and managed best of class and comprehensive worldwide Telesales Reporting framework – Global Telesales Report• Managed and monitored TSS Telesales Pipeline Health ensuring established KPI’s are being met• Provided thought leadership and co-developed a worldwide TSS to Partner handoff process to ensure efficient progression of MBS opportunities to closure• Created and executed strategy to address $50M in H1 stalled/zombie sales opportunities across Worldwide Subs – working closely with local BG and Sales leaders to address and update. • Captured and shared broadly across A13 TSS best practices and processes to optimize Telesales resources• Actively participated and drove World Wide monthly business reviews

Greater Seattle Area

Since 1986, Zones has been a single source for information technology (IT) products and services. Located in Auburn, Washington - part of the Seattle area's technology hub - Zones offers more than 150,000 products from more than 2,000 vendors.Recruited to develop and implement the Software and Services Strategy in the Western US at $1 billion Global Technology Integrator. Developed value proposition which aligned organizational strengths with client needs. Addressed significant market gaps through effective leadership of consultative software sales.• Provided thought leadership and day to day coaching of cloud based solutions to sales Account Executives including performance management, business reporting, pipeline and establishing forecasting discipline which led to closed sales and quota attainment• Achieved 106% growth in Gross Profit through effective sales coaching of existing and new Account Executives• Increased customer satisfaction metrics by 21% by creating a customer first sales culture• Developed strategies and marketing plans and identified new and relevant product/service offerings within assigned territory• Fostered an empowered and highly effective team, focused on aligning efforts with business results• Recruited, developed and led a regional field-based team in the identification, targeting, selling and closing of net new SMB and Enterprise clients• Developed significant business relationships with client prospects and business partners at the executive level to create awareness and understanding of Zones brand and capabilities (Nordstrom, Starbucks, T-Mobile, Google, WFG)• Applied knowledge of the technology reseller and solution provider industry to identify key net new Enterprise prospects

Redmond, Wa

Over 21 years, built, developed, and managed various sales organizations (small business, medium business, partners, enterprise and public sector) that focused on creating and delivering great solutions to solve customers business critical needs. Focused on making an impact with passion and energy around developing people, building high powered sales teams (SDR's, BDR's and AM's) and thinking strategically to deliver excellent business results.

• Directed sales, customer satisfaction and employee development for a team of 23 Microsoft (SDR's and BDR's) sales, account managers and technology specialists serving enterprise and midmarket governments and was specifically responsible for $340M annually.• Managed SLG team to exceed revenue quota and customer experience objectives - $340M (119.8% attainment in FY12) – received top Subsidiary Award recognition• Provided strategic thinking in a matrixed organization into all areas of the SLG business to field GM’s and VP • Responsible for all aspects of people leadership - hiring, training, coaching, people development and achievement of team results• Maintained effective and positive field integration and cross group collaboration (Finance, MSIT - Sales Tools and Marketing)• Developed & drove effective pipeline models (achieving 2.75x qtrly Pipeline Health Index - PHI) and enhanced sales process guidelines (GSX- CRM for SLG)• Provided strategic involvement into sales execution strategies • Consistently exceeded sales objectives and organization health index results (top segment - 2 out of 4 years)• Responsible for operational excellence across all 3 HQS SLG regions –pipeline management, customer satisfaction and sales revenue• Received prestigious Microsoft Achievement Award (2010) – an award that recognizes senior sales leaders with sustained high level of performance over a minimum of 10 years of service.

Ba, Bus Admin/ Finance

Study Abroad, Liberals Arts