Accolade solutions are designed with next-generation technology that generates millions of data-driven insights from hundreds of sources to help each person live their healthiest life. With artificial intelligence at the core of our human support, we anticipate a person’s needs, engage them in trusted ways, and guide them to the specific benefits and care options that can help them most, when they need them most, in the context of their full life. We guide each individual to resources they didn’t even know they had, putting them on the best path toward physical, emotional, and financial health and well-being.● Lead a high-performing team of customer success executives.● Effective management of relationships with over 65 customers across diverse industries.● Engagement in contract renewal discussions, consistently achieving strong outcomes.● Ensuring customer retention and satisfaction.● Providing robust support to customers by devising benefit strategies.● Crafting solutions tailored to address specific concerns of their population.● Ensuring customers receive the maximum value from our partnership, driving their success and ours.

● Forged relationships with clients and brokered contracts expected to generate over $25M in annual net revenue.● Collaborated closely with the national team to improve strategies and efficiencies.● Implemented innovative partnerships and agreements with narrow networks and cost-management organizations, expanding access and improving the member experience.● Instrumental in creating, marketing, and executing a variety of offerings directly to employers.● Spearheaded the development and implementation of an effective Customer Relationship Management tool.● This tool equipped the national employer team with vital insights, enhanced reporting capabilities, and improved efficiencies.

● Adopted a donor-centric approach at the heart of all activities.● Created a strategic and comprehensive multi-year development plan.● Focused on nurturing relationships with non-profit organizations and their leadership, leading to millions of dollars and documented planned gifts.● Created a suite of philanthropic products as part of a comprehensive planned giving program, addressing the needs of both partner organizations and individual donor families.● Programs were seamlessly integrated into several agencies’ existing fundraising and development efforts, driving overall philanthropic giving and enhancing community impact.● Established collaborations with corporations Valley-wide and their leadership to garner substantial sponsorships, contributing to community development.

● Re-energizing the development program - This involved the re-launch of a multi-million dollar capital campaign, “Raise These Walls.”● “Raise These Walls” campaign - This campaign was dedicated to raising funds for the construction of a new church, hall, and student center.● Overseeing construction - I oversaw the construction of the new facility to ensure it aligned with our vision and served the needs of our community.● Developing relationships with ASU alumni and benefactors - A significant part of my role was focused on this aspect.● Partnering with donors - I was committed to partnering with these donors to create reliable financial support from them as part of our annual fund efforts.

● Pioneered the establishment of the first annual fund program, which was unique in its inclusion of unconventional gifts such as grain and farmland● This innovative approach proved successful, as evidenced by the impressive $660,000+ that was raised in cash and pledges within the first two years of the development program● To further enhance our fundraising efforts, I spearheaded the creation of new segmented giving programs● Additionally, I oversaw a comprehensive rebranding initiative that encompassed all marketing materials and the website, ensuring a cohesive and impactful presence for our organization