David Quarles Email & Phone Number

United States

St Petersburg, Florida, United States

• Manage working with 10+ clients daily to gain a deeper understanding of their needs and develop effective solutions
• Improve customer experience by building individual rapport with every client
• Consistently achieve daily target KPIs with email response times under 2 hours by utilizing effective time management, ensuring high client satisfaction and timely resolution of their needs
• Maintain an average of 94% in call and email quality assurance scores by leveraging strong communication skills to deliver exceptional client interactions

• Collaborated within a team to conceptualize enhancements to improve communication and user engagement for the Level Up app
• Crafted a proto-persona based on research from the client's existing knowledge of their users to gain deeper insights into user pain points and needs
• Created sketches, user flows, and wireframes to help visualize design concepts
• Utilized feedback and observations from client prototype testing to further refine and enhance the design

Tampa, Florida, United States

• Coordinated transportation for health plan members to accommodate their medical appointments
• Employed problem-solving skills, critical thinking, and empathy to resolve unforeseen transportation issues
• Closely adhered to company procedures and health plan protocols with strong attention to detail, ensuring the safety of members during transport
• Collaborated with team members via CSM Software, Excel, and Microsoft Teams to coordinate transportation tasks

St Petersburg, Florida, United States

• Produced life like hair for 3D characters using grooming tools within 3D software (Autodesk Maya)
• Ideated and drafted out animation scenes in collaboration with team members
• Built animation rigs to make 3D characters movable and ready for animating
• Rendered high-quality images of 3D characters and created an introductory animation for product advertising