David J Sullivan

David J Sullivan Email and Phone Number

End User Support Technician @ Fidelity TalentSource
Hingham, MA, US
David J Sullivan's Location
Hingham, Massachusetts, United States, United States
David J Sullivan's Contact Details

David J Sullivan work email

David J Sullivan personal email

About David J Sullivan

Professional Summary• An experienced individual with a varied history encompassing IT, customer service management, and frontline IT desktop support. This highlights adaptability and a commitment to continuously enhancing skill sets.• Have demonstrated a strong record of accomplishment in managing teams, implementing operational improvements, and enhancing customer service metrics. • In addition to managerial roles, I have excelled in sales, and concierge services, particularly with American Express Platinum and Centurion Concierge roles. • Educational background in liberal studies/communications from Mount Ida College, coupled with additional certifications and computer skills, further underline expertise in the field. • Beyond professional commitments, creative pursuits include Professional DJ services and Founder/President of a poetry production company which displays versatility and leadership in diverse settings.

David J Sullivan's Current Company Details
Fidelity TalentSource

Fidelity Talentsource

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End User Support Technician
Hingham, MA, US
Website:
fidelitytalentsource.com
Employees:
222
David J Sullivan Work Experience Details
  • Fidelity Talentsource
    End User Support Technician
    Fidelity Talentsource
    Hingham, Ma, Us
    View
  • Wilmington Public Schools
    Desktop Technician
    Wilmington Public Schools Jun 2022 - Jun 2024
    Wilmington, Massachusetts, United States
    • Supports technology in an educational setting, responds to user needs respectfully, installs software/devices, troubleshoots software and hardware, prioritizes tasks via the Help Desk system, communicates progress to users, documents repairs, assists with networking, maintains VoIP systems, manages inventory, trains users, travels for repairs, aids MCAS testing, stay updated on IT trends, and fulfills the Director's assignments.
    View
  • Ametros
    Assistant Manager For Member Care
    Ametros Sep 2019 - Mar 2021
    Wilmington, Ma
    • Directed day-to-day Member Care activities, planned work schedules, managed team workloads, handled people management tasks, maintained team performance & customer service metrics, hired/trained/coached employees, measured team productivity, created reports, conducted one-on-one meetings, developed scorecards, handled escalations, built relationships, ensured harmony, motivated employees, mentored Team Leaders, enhanced productivity through training/product development, and contributed to organizational planning for operational excellence.
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  • Nwn Corporation
    Technical Support Team Lead
    Nwn Corporation Nov 2015 - Sep 2019
    Waltham, Ma
    • Managed team knowledge base, handled escalation calls, provided 24/7 on-call support, oversaw change management in Service Now, led QA program enhancement, reviewed call quality, offered coaching/feedback, managed CSAT surveys, tracked attendance/compliance, delegated tasks, fostered accountability, assessed performance, conducted reviews, ensured service levels, drove process improvements, handled escalations with superior service, and participated in recruitment, led team training, supported client interactions, analyzed trends for IT quality enhancement, offered creative solutions, prioritized top-tier customer service, and engaged with Level 2 client managers daily.
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  • Verizon
    Call Center Sales Representative
    Verizon Aug 2014 - Oct 2015
    Lowell, Ma
    ● Managed 30+ daily calls, managed customer transactions for service orders, moves, disconnects, billing adjustments, inquiries, and arrangements. Retained customers with tailored product solutions, identified issues, stayed updated on company changes/trends, met/exceeded sales, AHT, and customer satisfaction goals
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  • Circles
    Team Leader - American Express Platinum And Centurion Concierge
    Circles Apr 2000 - Jun 2014
    Chelmsford, Ma
    • Team Leader (09/09-06/14)• Service Delivery Manager (08/06-09/09)• Team Leader (11/00-08/06)• Customer Care Professional (04/00-11/00)● Managed teams of Customer Care Professionals, varying from 10-25 direct reports. Modeled best customer care practices, leading to JD Power honors. Developed service guidelines, drove productivity exceeding revenue goals, guided team in challenging environment, and ensured high service levels through data analysis/coaching. Mentored leaders to achieve goals, resolved customer issues effectively, monitored performance metrics, consulted with senior management/support departments, provided on-call weekend leadership, conducted timely reviews, exemplified company values, and received the 2011 Hub Award.
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  • Gravity Bar
    Manager
    Gravity Bar Aug 1993 - Dec 1999
    Greater Seattle Area
    Manager, Shift Leader/Lead Waiter, Host, Waiter, Juicer• Achieved proficiency in all positions; promoted to Manager in April 1997. Devised and implemented marketing strategy for existing product line increasing product sales by 400%. Maintained high customer service and satisfaction levels, daily financial records and cash deposits, and product inventory and stock replenishment. Recruited, hired, trained, supervised, and evaluated an entire team of 25 staff members.
  • Roger Williams College
    Hall Director
    Roger Williams College Jun 1990 - Aug 1992
    Bristol, Ri
    • Director of Residence Hall.• Advised and counseled students and residential staff on academic and personal matters. Created and established multicultural recreational and educational awareness programs and composed and maintained a national, regional, and local "Diversity Database". Managed the physical building, operations budget, and student and administrative needs.

David J Sullivan Skills

Customer Satisfaction Customer Service Leadership Management Training Call Centers Team Leadership Team Building Coaching Call Center Customer Experience Outlook Microsoft Office Time Management Event Planning Social Media Marketing Event Management Social Media Account Management Customer Retention Process Scheduler Crm Microsoft Excel Process Improvement Strategic Planning Social Networking Contact Centers Public Speaking Microsoft Word Project Management Human Resources Vendor Management Leadership Development Triage Teamwork Mentoring E Learning Business Strategy Customer Service Management

David J Sullivan Education Details

Frequently Asked Questions about David J Sullivan

What company does David J Sullivan work for?

David J Sullivan works for Fidelity Talentsource

What is David J Sullivan's role at the current company?

David J Sullivan's current role is End User Support Technician.

What is David J Sullivan's email address?

David J Sullivan's email address is da****@****ast.net

What is David J Sullivan's direct phone number?

David J Sullivan's direct phone number is +161735*****

What schools did David J Sullivan attend?

David J Sullivan attended Mount Ida College.

What are some of David J Sullivan's interests?

David J Sullivan has interest in Electronics, Sweepstakes, Investing, Chess, Music, Android Mobile, Travel, Arts And Culture.

What skills is David J Sullivan known for?

David J Sullivan has skills like Customer Satisfaction, Customer Service, Leadership, Management, Training, Call Centers, Team Leadership, Team Building, Coaching, Call Center, Customer Experience, Outlook.

Who are David J Sullivan's colleagues?

David J Sullivan's colleagues are April Robbins, Kelli Taylor, Mqokeleli Notata, Rajitha Palle, Snehanka Tarine, Adam Ager, Stacy Burge.

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