David Jun Email & Phone Number

California, United States

California, United States

- Developed high-level KPI reports for C-suite executives in Intercom, translating complex data into clear, actionable insights that directly informed strategic business decisions- Created and optimized a comprehensive list of conversation tags for Customer Service agents, improving data categorization and enabling more accurate and efficient analysis of customer interactions- Analyzed and refined Intercom settings to enhance data accuracy and reliability, ensuring that collected data effectively supported ongoing performance tracking and business growth

Paju, Gyeonggi, South Korea

- Facilitated the development of a customer segmentation model through clustering techniques, resulting in a personalized approach to product recommendations for consumers and a 10% boost in online sales- Conducted data analysis on top cosmetic products within South Korea to identify competitive advantages for client companies- Collaborated with the marketing team to analyze customer purchasing trends in China and Japan and utilized data-backed evidence to launch a new marketing campaign that directly led to a 15% increase in global sales

Columbia, Missouri, United States

- Collected patient data in EHR systems to organize medical history and examined COVID-19 vaccine eligibility with low error margins >=0.1%- Monitored CDC health and safety protocols through proper inventory distribution, daily health screenings, etc.- Contributed to data collection and analysis to track COVID-19 trends and outcomes, providing valuable insights to hospital decision-maker

Glendale, Arizona, United States

- Monitored inventory levels, tracked expiration dates, and processed re-stocks for out-of-stock situations for effective product flow- Restructured store structure for merchandise products to create an appealing customer experience, increasing customer retention rate by 3%- Provided efficient customer service, seeking resolution and ensuring high levels of customer satisfaction

Bachelor'S Degree, Business Administration, Junior

High School Diploma, Student