Teaching IT to the local Community - Developed training programs for Basic, Intermediate and Advanced Windows user skills including Microsoft Office. Worked to Obtain the Computer equipment required to deliver the training programs.Implemented a high level project life cycle to give basic understanding of how to implement projects and get results through monitoring and documentation of projects.Introduced a complete process for managing volunteers from application through to the end… Show more Teaching IT to the local Community - Developed training programs for Basic, Intermediate and Advanced Windows user skills including Microsoft Office. Worked to Obtain the Computer equipment required to deliver the training programs.Implemented a high level project life cycle to give basic understanding of how to implement projects and get results through monitoring and documentation of projects.Introduced a complete process for managing volunteers from application through to the end of their experience.Managed the budget (very small but every dollar had to be spent wisely) Ensuring the organisation did not fold.Maintained the TZIVA house to an acceptable level for international volunteers.Managed and maintained the web site and Facebook. (www.tziva.org) Show less

Assisted the local English teacher at primary level. Lead English discussion groups with secondary level students to improve their spoken English.

Teaching Cambridge English Starters. Responsible for planning and delivering lessons to ensure students passed their Starters exam an the end of the course. Report writing and progress monitoring also carried out throughout the course.

Projects delivered following Staples Methodology and Software Development Life Cycle (SDLC)Demand Management for the European Business units ensuring Projects and Enhancements deliver Return on Investment and AOP.Reaction to business needs ensuring Staples UK could be competitive with Christmas Promotions.Rewarded as the IT Project manager for taking calculated risks and overall effort applied to the service and application transition for the migration of two major warehouses… Show more Projects delivered following Staples Methodology and Software Development Life Cycle (SDLC)Demand Management for the European Business units ensuring Projects and Enhancements deliver Return on Investment and AOP.Reaction to business needs ensuring Staples UK could be competitive with Christmas Promotions.Rewarded as the IT Project manager for taking calculated risks and overall effort applied to the service and application transition for the migration of two major warehouses supplying all channels for Belgium and the Netherlands. Lead, Supported, Coached and managed a team of Project managers and Functional Analysts supporting Country Based ERP systems and the Staples European POS system (Global Store)Implemented a Pan European Copy & Print solution for Staples Europe Copy & Print centres. Worked closely with the Digital Store Front vendor to implement an Out of the Box solution that fulfilled business requirements.Initiated the project to provide a Pan European Planogramming Solution for Europe. Initial costs for the project were estimated at €1m, this was reduced by €400k by entering vendor negotiations to have the hosting of the services from our U.S. data center instead of Europe as the vendor had recommended. Show less

 Project managed the migration and implementation of a Global OU restructure for Belgium and the Netherlands. (Over 1600 users, 2500 computer objects, Security Groups) Migration of Group policies to have a single policy for all business lines. Managed 14 1st, 2nd and 3rd line support staff to deliver cost effective support to the business using ITIL principles. Covering 1600+ users, 1600+ clients on over 100 sites. Project managed the implementation of Websense for Belgium and the… Show more  Project managed the migration and implementation of a Global OU restructure for Belgium and the Netherlands. (Over 1600 users, 2500 computer objects, Security Groups) Migration of Group policies to have a single policy for all business lines. Managed 14 1st, 2nd and 3rd line support staff to deliver cost effective support to the business using ITIL principles. Covering 1600+ users, 1600+ clients on over 100 sites. Project managed the implementation of Websense for Belgium and the Netherlands. Requiring close working relationships with key business managers to ensure users could still perform their working duties. Improved overall delivery of services by implementing a continuous improvement customer oriented culture. Measured monthly via Score Cards listing over 20 service orientated KPI’s. Reduced the number of major Incidents reported across the Network from 4-5 incidents a month to 1-2. Achieved by performing a complete LAN and WAN review for all sites. Show less

 Managed the development and support of the SOP and Back office systems across multiple hardware platforms and three separate SOP systems for the Brick, Concrete Block and Packed Product divisions. Project managed the system migration of the bespoke systems to a business rules management system (BRMS). Shared responsibility of the £10m Project budget. Managed the supplier selection and outsourcing of the electronic data interchange (EDI) services. Removed the external resource… Show more  Managed the development and support of the SOP and Back office systems across multiple hardware platforms and three separate SOP systems for the Brick, Concrete Block and Packed Product divisions. Project managed the system migration of the bespoke systems to a business rules management system (BRMS). Shared responsibility of the £10m Project budget. Managed the supplier selection and outsourcing of the electronic data interchange (EDI) services. Removed the external resource required to support the IT systems. Reduction of approximately £300k on the resource budget. This was achieved by developing the skills of my team through personal work plans and monitoring of performance. Managed 8 system developers/analysts supporting the systems for over 100 production sites across the UK. Managed the general day to day HR tasks including staff development and performance monitoring for the team of 8 staff. Show less

 Senior A/P on the Management Information System (MIS) project. Promoted after 2 months to the Team Leader of the MIS team. Provided knowledge share training across all departments to ensure all teams were aware of the MIS functionality within the business. Lead the projects within the team to ensure deadlines were met and delivered with quality. Managed procedures to improve quality, ensure delivery times, reducing support hours, Developing and Maintaining new and existing… Show more  Senior A/P on the Management Information System (MIS) project. Promoted after 2 months to the Team Leader of the MIS team. Provided knowledge share training across all departments to ensure all teams were aware of the MIS functionality within the business. Lead the projects within the team to ensure deadlines were met and delivered with quality. Managed procedures to improve quality, ensure delivery times, reducing support hours, Developing and Maintaining new and existing systems. Show less

 Maintaining existing systems, implementing new tools, analysing business needs, allocating work, responsible for the full project life cycle of each project and administration of the Helpdesk. Secured a £2 million per year contract with a leading UK Supermarket. I was responsible for the initial IT tender and then jointly lead the project with the business. Implemented a utility (Winspool) for automatically e-mailing existing AS400 reports to users thus reducing stationary… Show more  Maintaining existing systems, implementing new tools, analysing business needs, allocating work, responsible for the full project life cycle of each project and administration of the Helpdesk. Secured a £2 million per year contract with a leading UK Supermarket. I was responsible for the initial IT tender and then jointly lead the project with the business. Implemented a utility (Winspool) for automatically e-mailing existing AS400 reports to users thus reducing stationary costs. Upgraded the Business system Masterfile maintenance with full audit trails. Implemented new programming standards for RPG4 and insured they were adhered to, investigated productivity gains of using CODE400, Implemented CODE400, trained staff, Investigated and recommended ways to reduce hours spent on support.  The company had ISO9002 so therefore high levels of documentation were adhered to. Show less

 Converted the AS400 Systems to be Year 2000 Compliant.  Managed the development and testing of the Y2K project. Responsible for the work load of the test team. Converted existing front end GUI applications (Magic) back to AS400 Standard screens

 Developed bespoke report suites for individual users and departments. Maintenance of the existing systems to ensure up to date and correct statistical data was available to the business. Help desk support for all users. Extracting data for conversion to the Mercatus system (NSB Retail System on UNIX)

 Converted system to be Y2K compliant. Created a system for customers to purge all data for old Company’s on their systems