The IT Project Manager position is in the Office of Chief Information Officer (OCIO) and is responsible for the implementation of information technologies that align with governmental business strategies.

Experienced System Administrator skilled in managing both onsite and remote systems. Enhanced enterprise security policies through in-depth research, documentation, and presentations to leadership. Provided effective Tier 2 support for LAN/WAN environment and developed and implemented security policies. Presented compelling use cases to CEO.

Supports the maintenance and installation activities with the field engineer at site along with the customer. Performs fault isolation techniques so that a problem can be identified correctly and the appropriate replacement equipment can be shipped to the site for repair/replacement. Able to understand the technology and to break it down to laymen's terms so that quicker service and turnaround can be achieved with a high rate of success and a low cost where possible.Interfaces with the VBMS Project Engineer team for installation and relocation activities.Monitors Satellite communications along with uplink and downlink feeds. While resolving or escalating problems that may arise.Employ patch management and maintenance of onsite media and encapsulation servers.

Supports senior staff's implementation of organization-wide strategies, prioritizing organizational efforts and resources toward development and education activities that are critical to SCG's mission, vision, culture, and strategic priorities.Reinforces team approach throughout company both on client projects and internal initiativesSupports and solicits input from team membersLead teams and supported teams of 3 people to complete projects Supports the company's overall decision-making process to ensure the organization maximizes its short, medium and long-term goals and objectivesGains subject matter expertise on in use and future technology Provides onsite and remote technology support for the SCG offices, to include but not limited to: advanced problem diagnosis and error resolution, equipment setup/repair, assisting with network/server troubleshooting/patching, telecom support/troubleshooting

Manged teams of over 5 people to accomplish a desired goalTrusted with account numbers and passwords for all accountsDirectly managed monetary funds in excess of thirty thousand dollarsHardware and Software technical support directly related to business operationsCreated and implemented FTP server to perform automatic weekly backup of dataSet up redundant systems to assist in the protection of critical information/DataLearned and researched “SEO” techniques to bring company to the first page of GoogleCreated and implemented system to hire and certify new employeesCreated a secure database of passwords that is easily accessible to only specific employeesTrained employees of all facets of the company in the use of software and hardware directly related to the operation of businessModified existing employee guideline handbook for use in a different branch of the company

Department of Homeland Security Contract Consultant with SAICOrganized Workstation and Server Inventory SystemCustomized Physical Server Racks and Stands for AccessibilityNetworked Servers and Systems for Interoperability Various Network Administrative Task

Disney World Florida Assisted Patrons and Customers with Purchasing and Transactions Aided Tourists with Direction, Lost Items and GuidanceExecuted On-call Administrative Tasks and Troubleshooting for Windows / Unix Networks

Assisted Customers with Technology Related Purchases based on Personal Needs