Responsible for providing instruction in college level success skills development to first year and returning students. Develop lesson plans based on course outcomes. Conduct lectures on a variety of success skills (e.g. managing time, learning styles, critical thinking, listening skills, note-taking, reading for comprehension, test-taking techniques, effective communication, financial management, appreciating diversity, career choices, etc). Maintain a learning environment in the classroom, provide classroom lectures, coordinate balance between lectures and real-world examples, motivate students to engage in discussions, develop and administer quizzes and examinations to evaluate comprehension of course material, grade tests and assignments, create meaningful course related assignments, create objective-focused rubrics, and deliver course related material using both face-to-face lectures and multiple media options, while maintaining a focus on using these skills as a part of student’s life-long learning. Also instruct a special section aimed at providing support for minority males with a goal to increase the graduate rate of this population at the college. Certified in eLearning (online and hybrid) course instruction and delivery.

Helping others create personal business equity and marketing travel fun.

Provide consulting/coaching services for entry-level, mid-level managers and small business owners. Responsible for developing strategies for process improvement, organizational development, and leadership development to enhance professional and organizational performance. Conduct research in areas of leadership, management, communications, small business, virtual organizations, media richness, and business strategies for publication.

Reported directly to CEO. Managed team of inside/outside sales associates. Managed the implementation of business strategies to exceed sales goals. Directed inside and outside sales activities. Monitored/collected/analyzed/reviewed monthly performance results. Developed and maintained company’s first monthly/quarterly/annual performance reports and presented results to CEO. Trained sales team. Developed new business and marketing strategies to expand company. Coordinated suppliers to deliver and/or develop products to meet customer requirements. Supported customers with requests for quotes and/or inquiries. Researched/evaluated potential suppliers for new products. Monitored for potential growth markets. Conducted presentations to mid- and executive-level managers. Led organization to average 10% annual revenue growth in new business. Created company’s first electronic newsletter. Designed and developed marketing collateral. Developed company’s first sales processes for corporate Quality Management System (QMS). Created company’s first sales reporting and sales metric tools. Created strategies for new business profit center in Unified Communications. Negotiated agreements to become Registered Cisco Partner and VoIP reseller. Created online customer satisfaction survey to assess attainment of QMS goals. Crafted RFQ, analyzed contractor responses, developed reward criteria, interviewed leading vendors, and selected contractor to create new corpo-rate Website. Developed methods of lead generation using Search Engine Optimization, Web Marketing, E-mail blitz, cold-calling, and third-party phone campaigns. Certified ISO 9000:2001 Quality Auditor. Served as internal quality auditor.

Research and advise client on improved business practices, areas of potential growth, and new sources of revenue. Analyze business operations, market, customer base, competition, suppliers and sales. Trained inside sales staff. Reported directly to CEO and provide bi-weekly status reports and recommendations.

Reported to Sales Vice-President as lead sales engineer with average annual sales attainment of $20+ million. Designed and managed the implementation of two multi-million dollar customer-owned SONET test labs. Designed complex networks consisting of optical, switching, and subscriber access equipment. Supported customers in federal and commercial markets. Served as consultant to customers and members of account team on potential solutions on a daily basis. Interpreted requests from customers and translated them into winning solutions for the customer and the business. Engaged in developing customer responses, strategies, negotiations, and pricing. Led project teams in pursuit of expanding sales revenue in a challenging and contracting market. Maintained/exceeded acceptable profitability levels. Managed customer relationship daily. Participated in development of annual and quarterly sales forecast. Mentored/coached junior team members and assisted in career development.

Provided technical support to multiple sales teams from federal government to commercial service providers. Managed a major three phase, multi-year project with a contract value over $60 million. Acted as led technical resource, produced weekly status reports, coordinated project resources, presented quarterly results to multi-company project teams and recommended enhancements to customer. Participated on several negotiations teams as a subject matter expert. Conducted sales presentations to key influencers and decision makers at the middle to senior management levels. Participated on three successful quality improvement teams resulting in cost savings to the organization and increased efficiencies in revenue generation. Presented results to senior leadership on all three cases. Provided leadership in the design, implementation, and documentation of three customer test laboratory networks, used to evaluate network upgrades and modifications before deployment.