David Keng Email & Phone Number

Melbourne, Victoria, Australia

Achievements:• As part of the leadership team, I successfully delivered multiple components of the IRiS product, including strategic assets as directed by the board.• I implemented the product roadmap for multiple products within the IRiS family.Duties performed:• Conduct market research to identify customer need and preferences• Develop product strategy that outlined the IRiS’ vision, goals, target market and competitive positioning• Prioritise features, enhancements and defect fixes to meet changing business objectives and resource constraints• Identify potential risks and challenges associated with IRiS’ development and launch, and develop action plans to mitigate these risks• Work closely with developers, designers, consultants, sales and marketing teams to ensure alignment and effective execution of the product strategy• Collaborate with customer support teams to address user concerns and gather feedback to enhance IRiS based on user needs and expectations

Melbourne, Victoria, Australia

Achievements:• I increased the team's delivery output by 41% compared to same time last year.Duties performed:• Manage and grow the IRiS Development team• Set up and implement DevOps processes• Financial management including funding allocation, budgets, and reporting• Meeting organisation’s governance requirements• Risk management and Change management• Establish standard operating model and processes• Manage stakeholder/C-level exec expectations• Manage various cloud resource (AWS & Azure) and implement cost control measures• Create and review infrastructure and software architecture and solution designs

Melbourne, Australia

- Provided financial clarity and confidence to stakeholders by developing new tools and processes across multiple projects/programs.- Implemented new financial, governing and operational structures and processes to support NAB’s new Tribe/Domain delivery model.

Melbourne, Australia

- Implement ServiceNOW Service Management Platform- Decommission old service management systems- Uplift customer experience

Melbourne, Australia

- Uplift enterprise configuration management- Implement ServiceNOW CMBD + Auto-Discovery

Melbourne, Australia

- Program financial management- Procurement

Melbourne, Australia

Career break.

Melbourne, Australia

Project management, commercial management, service delivery, resource management, manage client relationships.

- Investment Committee reporting and submissions- Project delivery & support- Portfolio information dissemination- Financial management- Scheduling & Resource management- Information & Document management- Procurement

- Project Delivery- Project Reporting- Scheduling & Resource management- Stakeholder management- People leadership and development responsibilities for a team of developers

Melbourne Cbd, Australia

Melbourne Cbd, Australia

Melbourne Cbd, Australia

Melbourne

- Manage Finance, IT, HR and Supply Chain- Improve organisational competitiveness- Management reporting- Long-term growth planning- Business strategy development and implementation- Risk management- Provide leadership

Melbourne, Australia

- Client relationship management- Business development - SME- Customer Service Improvement Program