David Kennett Email & Phone Number

London, United Kingdom

We carefully select the world's best people counting sensor technologies on the market to provide actionable footfall analytics for bricks and mortar retail and the smart buildings.Our powerful web portal helps businesses to manage and monitor demand, plan resources affectively and deliver a better customer experience.StoreTech was founded in 1998, with the goal of developing the best customer-centric performance management solution on the market. We did this in the belief that everything at store level, one way or another, should revolve around the needs of the CUSTOMER.When it comes to hardware, we are not tied to a specific solution, which allows us to recommend the best people counting hardware (e.g. Video sensors, Thermal Imaging Cameras, or even WiFi tracking technology), or poll traffic data from existing hardware installations.The StoreTech solution delivers dramatic sales improvements at store level by arming staff with the right tools to make a difference.We pride ourselves on keeping things simple and practical; allowing stores to drive their sales-floor performance, manage productivity and focus on the customer.

London, United Kingdom

Overall responsibility for delivery of customer implementations and support functions. Liaising internally with our development team, with clients and suppliers to ensure the product and support functions consistently and professionally meet the high expectations we set.I am hugely passionate about brick and mortar stores, having worked in store, field and head office roles. Joining a company with a drive to give retailers a fully rounded view of their sales-floor performance so they can deliver operational excellence is very rewarding.~ Implementation & Project Leader for People Counting hardware and software roll-outs~ Client Support Services~ Business Support~ Development Lead including web design and UI development~ Analytics Reporting

~ Accountable for all in-store and field communications; liaising with trading, marketing and retail to ensure accurate information whilst working to strict deadlines~ Managing and resolving store issues and timely responses from the trading unit~ Supported the delivery of conferences and retail engagement events

~ Provided effective communication with customer contacts, store relationships and retail support~ Managing administration processes and professionally handling, problems and queries relating to the account both internally and with the customer.~ Pro-actively improved and simplified the administration process to deliver time, cost and quality benefits~ Project managed customer refits including internal and external communications, produced store plans and ordered stock

~ Provided support and guidance to increase sales by improving store operational standards~ Analysed store performance reports and provided detailed presentations to store mangers and regional managers highlighting both successes and area for improvement~ Instigated training sessions for store personnel on new and existing procedures and best practices~ provided stores with expert advice and resolved in-store issues

~ Managed a £2.5m entertainment department and developed a team of 20 people~ Developed a profitable operation with all processes and procedures implemented in line with company guidelines~ Deputised for the store manager and supervise the night fill team

Education record

Education record