Modern Ice is the leading full-service provider of equipment, parts, and supplies for the ice industry. Our team has more experience than any other, so we offer more services and solutions than any other. Beyond the ice supplies we provide for your business, we offer design, layout, equipment sizing and selection, installation, controls, start-up, and maintenance services.

In my current role, I manage sales and operations teams, including sales, marketing, finance, strategic planning, purchasing and sourcing, IT support and administration, and real estate management. I receive proposals for contracts by RFPs and negotiate SOWs and contracts. I also guide and train staff on forecasting, production, CRM, and other business processes, and provide instruction on account management, strategic planning, and inside sales operations. I supervise a team of direct indirect reports, administer operational and program budgets, and direct the support thousands of accounts.Selected Accomplishments:• Generated double-digit revenue growth for 5 consecutive years with 3 national and 2 international clients by bolstering sales and technical support team’s operations.• Partnered with Mason City Government in the acquisition and renovation of a 68,000 sq. ft. headquarters building and an 85,000 sq. ft. multi-tenant property hosting the Mason Tech Center technology incubator.• Enhanced work efficiency by spearheading CRM training for all teams and management.• Increased accuracy, recognized gaps in business processes, and identified new opportunities for advancement by assessing monthly sales profit and loss data.• Created and implemented a successful sales fulfillment process, including pre-sale and post-sale discovery, solution design, project management, and evaluation.• Top Gun earned recognition for converting a cost center to a profit center by leasing space in the Mason Tech Center within 8 months, while supporting 20 companies and 200+ positions.• Migrated the team to a new location without any decrease in billable hours.

Strategic Sales Performance consulting including training, support, and results-oriented skills application. End to end business solutions focused on strategic and tactical impact. Technical support and Network Operating Center expertise, ticketing systems, CRMs, operations and strategic planning.

Focusing on Sales skills, Management Development, Team Building, Strategic Planning, and improving Communications through customized, reality based skill building sessions to achieve results.

This was a promotion to oversee all P&L for multiple franchise locations. I oversaw sales, business development, technical innovation, marketing, growth, and training, and supervised a staff of direct reports. Also, I analyzed and evaluated performance, established online training options, and identified new revenue opportunities.Selected Accomplishments:• Improved cash collections and optimized the cash flow process by compiling and evaluating customer feedback and utilizing the information to update sales training sessions.• Achieved profitability after 3 years of losses by implementing new strategic plans.• Provided leadership and direction for recognizing adequate acquiring companies, developing teams for leading transition, and ensuring successful acquisition of franchise by new ownership. • Reduced costs, enhanced overall resources utilization process, and centralized management for training and sales operations from 4 diverse regional franchise centers.• Led the organization to a Gold Certified Partner Status as the region’s largest learning solutions provider.

I led daily business operations, trained department heads, and reported to company owner on performance and risk mitigation. I increased staff productivity, improved service, ensured sustainability, and met and exceeded business objectives according to desired expectations. My role also included controlling budgets, developing and executing strategic plans, and creating policies, as well as hiring, training, and supervising teams.Selected Accomplishments:• Delivered several years of accelerated business and revenue growth.***Prior to this, I was a Sales and Marketing Manager at New Horizons Computer Learning Centers, President at Just Results Lifestyle Studios, and Supervisor/Senior Account Manager at Roadway Express.***

I led daily business operations, trained department heads, and reported to company owner on performance and risk mitigation. I increased staff productivity, improved service, ensured sustainability, and met and exceeded business objectives according to desired expectations. My role also included controlling budgets, developing and executing strategic plans, and creating policies, as well as hiring, training, and supervising teams.Selected Accomplishments:• Delivered several years of accelerated business and revenue growth.***Prior to this, I was a Sales and Marketing Manager at New Horizons Computer Learning Centers, President at Just Results Lifestyle Studios, and Supervisor/Senior Account Manager at Roadway Express.***

Complete management and development of sales organization. Vertical marketing, territory analysis and professional sales skills training. Also presented seminars on team building, advanced interpersonal communication, and managing change.Focused emphasis on creating and driving real sales, resulting in a 63% improvement in collections and enhanced cashflow within 3 months of accepting role.Created and facilitated team building and conflict resolution workshops for non-profit organizations in Greater Dayton area.