Consolidated organization-specific tools and knowledge into a training-oriented one-pager, prompting an increase in member’s confidence in speaking about the association and our values.Oversaw events, marketing, and corporate relations portfolios to deliver our largest event to date, attracting over 60 participants: a 60% increase from 2018-2019 event attendance averages.

Led a team of 6 interns through a 6-month learn-on-the-job design consulting project, resulting in our branding strategy & changes to UI processes being integrated into our client’s strategic plansSinglehandedly designed 5 promotional campaigns for association events, comprised of 16 total social media posts throughout the year; total event attendance increased by 45% from 2018-2019.Spearheaded the completion of 20+ empathy interviews and led 8+ design thinking workshops throughout the project, allowing our team to derive key insights essential to our final solution.

Conducted 5 empathy interviews via phone with Saskatchewan-based nonprofit organizations.Delivered research results and service design focused insights to our client; a $3.5 million nonprofit.Acquired skills in conducting empathy interviews and qualitative pattern analysis on behalf of a client.

Designed a semi-automated work forecasting tool to streamline Capital One Canada’s credit card product change process, resulting in a 57% decrease in the time to launch changes to market.Created a framework to standardize monitoring for 3 customer-facing products that would decrease management overhead, improve operational efficiency, and streamline the product improvement process.

Removed inefficiencies in multiple financial models integral to performance management functions, resulting in estimated improvements to efficiency of 10% and cost savings of ~$1,000 per month.Complied with strict deadlines to complete ad hoc requests from management; requests frequently called for presentation-ready graphs, tables, and commentary for use by key decision-makers.Demonstrated story-telling abilities within explanations of financial trends and cost-base performance to stakeholders, leading to a more nuanced communication of financial health.