David Kinsler Email and Phone Number

• Provide technical troubleshooting using multiple technologies from Bomgar, MSP Connect, N-Able, Intermedia, Mimecast, and Office 365. • Maintain proper ticketing and documentation for all customers’ different technology and systems. • Responsible for being the escalation path for issues and determining the priority and resolution.

* Provided local and remote support to 50-800+ employees. * Responsible for maintenance, and deployment of machines for the Remote Workers and M&A Divisions. * Resolved teams not communicating issues by working closely together to find solutions. * Handled the ticketing system routing, resolving, and closing of cases in a timely and orderly manner.

• Provided all break/fix services to the company as well as monitoring and updating all computer equipment and software..• Sole IT staff member responsible for all systems, software, networking and hardware for the company. • Researched and implemented a mobile payment solution to assist in payment services for customers and the company.• Updated and maintained all advertising and marketing implementations to keep information on schedule and raise awareness of the company.• Re-designed and implemented a new website to provide a better description of services to customers.

• Received consistent high survey scores and reports from clients with a low Average Talk Time.• Continually accepted 40+calls a day, while maintaining proper ticketing procedure, as well as company polices to assist customers using proprietary and Windows and Mac systems for school systems.• Researched and implemented a system to update current procedures for the company’s clients to better troubleshoot issues by advising on a schools issues and how best to record and resolve.• Worked with multiple systems including Citrix, RDP, Mac OS X, Windows, and mobile phones to troubleshoot issues.

• Received inbound calls and tickets from various users under the TrackIT ticketing system, while working on projects and duties. • Fixed various problems with computers ranging from printer errors to viruses, and Microsoft/Mac/Network issues. • Consistently checked in on the 40+ users to ensure that each of their machines was running efficiently. Installed, maintained, and set up new workstations. • Troubleshot Linksys switch errors on client side machines, as well as micro-computing boxes on factory floors.