David Klan Email & Phone Number

Chicago, Il, Us

Bellevue, Wa, Us

Manage a team of technicians that help support our internal corporate employees and retail stores. The distributed team supports over 300 retail locations and 10 critical field offices .

• Manage a EUC team located across North America with a centralized break fix depot. Responsibilities that include : Global Image creation for Windows 7 , 8.1 , 10 ,Patch Management Application deployment ,Vendor management ,Approve hardware standards , SCCM Administration • Responsible for all EUC related projects globally. Recent projects include (Bit locker deployment ,Windows 7 / Windows 10 conversion ,Acquisition integration,Cisco AnyConnect , OneDrive / Office 2016 • Administrator for JAMF Pro (formerly Casper), 1E Shopping, Snow Asset Management, Malware bytes , Printer Logic • L3 resource for all EUC escalations and guide the L1 service desk and L2 onsite EUC staff.

Bangalore, Karnataka, In

• Lead of team of employees that are located across the United Status at import client field offices • Provide support for 8 DSC (document solutions centers) located across the United States• Escalation point for the L1 & L2 off shore EUC support teams • Provide primary support for all Chicago offices

Bangalore, Karnataka, In

Responsible for all EUC activities for PitneyBowes Chicago offices.*Accountable for providing support for hardware and software & company developed applications to the PitneyBowes organization via desk-side visits or various remote support means*Act as the liaison between the business and TechCentral/Wipro team and be responsible for providing support for the server, network and voice environments*Responsible for providing 1st, 2nd and 3rd level technical support, problem identification, solution, resolution and escalation of application/hardware issues as appropriate.

Stamford, Ct, Us

Richfield, Minnesota, Us

Certified Level II BestBuy technician. Responsible for all in store service repairs/upgrades. • Break fix work for all customer desktop & laptops• Performed all instore computer upgrades ( memory , hard drive , O/S , video card)• Troubleshoot software issues (virus , O/S problems , driver conflict etc)• Technical expert for the instore sales team

Was part of a team that was responsible to upgrade the Sears Hoffman Estates campus to be Y2k compliant. • Replaced/Reimaged over 8,000 machines • Replaced all OS/2 machines to new images WinNT 4.0• Reimaged all machines to corporate std configuration

Bachelors, Telecommunications

Internetworking Technologies