David Kopca, Pmp, Itil Email & Phone Number

Plano, Texas

Manage a team of project managers responsible for delivery of customer projects, including managing deployment resources and ensuring all deliverables are met, delivered on-time, and under budget. Develop project managers and actively use Individual Development Plans in alignment with strategic goals. Work closely with the head of the PMO and Professional Services Manager on key initiatives and drive improvement of key metrics and transformation.• Led the west project management team with successful delivery of over 90 services projects over the past year. Concentrated on the transformation customers using Palo Alto Networks firewalls and leveraging the full set of advanced features and functionality.• Increased focus on consultant and project manager resource utilization. Improvements to project management practices and processes resulting in a 18% increase over a 1-year period.• Acting as lead for assisting and tracking project managers on a world-wide basis achieve PMP certification. Also, implementing steps to develop and strengthen the soft skills of project managers.

Dallas/Fort Worth Area

Managed delivery of software and hardware product configurations and consulting services. Key customers included healthcare, retail, transportation and eduction. Coordinated with sales on developing and finalizing proposals and SOWs, transitioned requirements to the delivery team, and communicated with sales team on project status. Forecasted revenue and managed KPIs, led a team of project and program managers, interfaced with stakeholders, managed services partners, and ensured customer satisfaction.• Increased portfolio responsibility from $7M to over $19M, with projects varying in degrees of complexity / involvement and covering one or more services lines(hardware and software product services, consulting, and cloud transformation services).• As delivery owner, participated in and reviewed the proposal development phase including schedules, level of effort, cost, and SOW with project milestones. This also included managing customer expectations and creation of project change requests.• Managed a team of 6-15 project managers. Recruited and developed project managers; actively used Individual Development Plans that were in alignment with strategic goals.• Consistently forecasted and successfully met key KPIs on a quarterly basis (e.g. revenue, unbilled revenue, utilization, milestones, and invoicing).• Maintained and shared project artifacts consisting of SOWs, schedules, project documentation communications, project change requests, milestone signoffs, and revenue details.• Drove for continuous improvement by leading a team of project managers through complex technical and organizational transformations. These changes included: assimilation of existing and new services areas within the company, adoption of new customer-facing technologies, integration of off-shore services teams, and implementation of new processes and technologies for managing project forecasts and financial metrics.

Dallas/Fort Worth Area

Managed services delivery for mid-market accounts in multiple districts; coordinating with sales, customer services, multiple practices, technical services, and operations to achieve targeted revenue goals and high levels of customer satisfaction.• Quickly transitioned into the Mountain Plains project manager role; stabilized and grew services trust and business where previous project management had been managed on an ad-hoc basis.• Significantly increased “green zone” services business as trust was developed with the district’s technical consultants and sales team.• Ramped up and quickly took over project management for Dallas district projects maintaining a high degree of sales and customer satisfaction while producing top level revenue.• Consistently delivered revenue in the top percentile for the South. Forecasted quarterly revenue within 5%, accomplished backlog churn goal of 50% and achieved billable utilization goals well above the divisional metrics.

Dallas/Fort Worth Area

Managed solution proposals for multiple $10M+, global accounts in coordination with account teams and multiple business units. Developed and streamlined pre-sales processes and practices for the services group on a worldwide basis.• Coordinated services proposals (schedule, costs, resources and risks) for migrating customers to a complete Synopsys solution resulting in >$10M of bookings for per proposal.• As a single point of contact for the services group, achieved cross functional coordination with the customer and internal services business unit, sales, support, R&D, legal and finance during the development of services proposals.• Led a cross functional team in the development of cost and margin analysis procedures used to define profitability and margin for new initiatives and opportunities.• Developed a set of comprehensive market analysis metrics used to identify industry trends and opportunity ratings. In addition, developed proposal templates and training modules as part of a roll out for new services initiatives and offerings.

Dallas/Fort Worth Area

Managed services teams and programs in the Central and Eastern regions of the US. Responsible for revenue, margins and utilization goals.• Improved business unit relationship with the sales teams and increased sales, through the introduction of new offerings, participation in account planning sessions, and active relationship building.• Regional revenue, margins and utilization goals met or exceeded for every quarter during a major transitional period of the industry.• Maintained >95% customer satisfaction levels by meeting customer expectations, conducting project reviews (using PMI’s best practices) and refocused team activities.• Reduced employee anxiety caused by earlier round of layoffs by refocusing and generating new business resulting in minimized undesired turnover and increased consultant utilization.

Dallas/Fort Worth Area

Responsible for global account on worldwide basis; account grew to be the #1 services account worldwide and produced profitable margins

Dallas/Fort Worth Area

Delivered and managed services solutions for global and regional customers (technical planning, scheduling, resourcing and financial management).

Ms, Computer Science

Bs, Computer Science And Mathematics (Double Major)

Education record