Development of Products & Services: • Responsible for leading product specification development and design. • Responsible for coordinating cross functional teams for the successful introduction of new products.• Work collaboratively with commercial teams to define product requirements• Ensure successful launch of new features; Processes, Testing, Set-up , Configuration, Training, supportService Delivery Management: • Coordinate the activities of third-party service providers and ensure adherence to SLAs to deliver the best and consistent service experience.• Design appropriate measures and strategies to align operational processes with service delivery to the customers• Support Products & Services delivery in line with Go-to-market strategy and implementation timelines.Project Support: • Responsible for MML project management and delivery within agreed specifications.• Develop best practices and tools to manage Mobile Money projects.• Implement effective and efficient proactive Risk Management Processes for all projects.Operations Support • Oversee and direct operational activities within the unit to ensure efficiency.• Provide operational support / assistance to all MM partners / stakeholders.• Develop and manage operations policy and procedures and ensure adherence.Public• Manage Partner Bank relations and service support.• Maintain knowledge on all regulatory issues and competitor business insights• Ensure effective system monitoring and implementation of system upgrades.• Coordinate Mobile Money governance, audit and risk management activities..Enhance Operational Excellence through automation.Budgeting and Planning. Manage Capex and ensure efficient usage..Supervise the delivery of all Capex projects in line with business objectives.. Maximise the use of resources for growth and revenue generation.. Support with strategic direction to grow business and invest in people.

Development of Products & Services: • Responsible for leading product specification development and design. • Responsible for coordinating cross functional teams for the successful introduction of new products.• Work collaboratively with commercial teams to define product requirements• Ensure successful launch of new features; Processes, Testing, Set-up , Configuration, Training, supportService Delivery Management: • Coordinate the activities of third-party service providers and ensure adherence to SLAs to deliver the best and consistent service experience.• Design appropriate measures and strategies to align operational processes with service delivery to the customers• Support Products & Services delivery in line with Go-to-market strategy and implementation timelines.Project Support: • Responsible for MML project management and delivery within agreed specifications.• Develop best practices and tools to manage Mobile Money projects.• Implement effective and efficient proactive Risk Management Processes for all projects.Operations Support • Oversee and direct operational activities within the unit to ensure efficiency.• Provide operational support / assistance to all MM partners / stakeholders.• Develop and manage operations policy and procedures and ensure adherence.Public• Manage Partner Bank relations and service support.• Develop processes to manage user accounts and accesses to the MM platform• Maintain knowledge on all regulatory issues and competitor business insights• Ensure regular updates of all user guides and training manuals• Manage customer records in line with regulatory requirements• Ensure effective system monitoring and implementation of system upgrades.• Develop and implement training programs to build capability for all Mobile Money internal and external stakeholders• Manage engagements with customers and provide service support.• Coordinate Mobile Money governance, audit and risk management activities.

Development of Products & Services.Service Delivery Management.Project Support. Operations Support.

Manage activities of third party service providers and aggregators to ensure adherence to Service Level Agreements.Support Product & Services development and implementation in line with Go-to-market strategy in collaboration with the commercial team.Design appropriate measures and strategies to align internal processes with service delivery to the customers.Liaise with 3rd party developers and IS on system improvements and enhancements based on insights from customer experience and business needs.Follow up on all issues relating to Service Delivery from all MoMo channels and audit reports.Liaise with support teams across all related divisions and functions to ensure that all the functional interests have been captured for every product and service deployed.Manage periodic tests of all system functionalities and fees to ensure that there are no revenue leakages.Effectively manage the implementation of system upgrades and User Acceptance Testing.Ensure successful launch of new features; Processes, Testing, Set-up, Configuration, Training, support.Participate actively in business discussions and support the transition and implementation of new business ideas and offerings into products and services.Administer daily activities for all projects and ensure completion within required time frame.Provide periodic performance and status reports on all projects.

Write user stories, design roadmaps, write specifications for new features and present to product Council for approval.Work with developers to implement all approved product features.Train users and support their usage of products and applicationsManage social media pages and design social media strategy for the company.Manage the Marketing team and help roll out below the line marketing campaigns.

Support all third party applicationsManage third party application projectsTechnical Lead on other projectsSupervise weekend duties of team members

Support applications and business processes. Implement application projects and deliver MIS on systems, Support services and applications on serversTrain staff on cash management system.Channel the needs of staff to management as Welfare TrusteeWorked on the committee that organized staff entertainment and bonding events

Managed a team of over 40 young people to put together a 3 day tech conference for the US Embassy in Ghana called Techcamp West Africa. We brought in over 100 entrepreneurs from 7 African countries to discuss how Technology is affecting their work.

-Install and maintain hardware-Implement Projects at Branches-Support applications implemented-Take up any other assignment givenMarch, 2009ToDecember, 2010