Manage key accounts for Profiles International, a division of John Wiley and Sons. Responsible for coordinating our assessment solutions, negotiating contracts, directing resources, training, and consulting with my clients and our business partners. Profiles offers pre-hire assessments and talent management solutions that help organizations select the right people and develop them to their full potential.

Managed approximately 160 physician customer accounts to sell, educate and equip them to utilize cardiovascular pharmaceutical products. Managed sample and resource distribution to physicians within budgetary guidelines. Coordinated with teammates to maximize customer service and selling opportunities. * Awarded National "Novartis Sales Leadership Award" recognizing top 10% in sales for 2008 and 2011.

Managed a team of nine account managers and two administrative assistants. Recruited, trained, coached, appraised and supervised account management team. Assisted team with service calls, sales calls and special customer presentations. Coordinated overall customer satisfaction and customer retention for the division.* Achieved up to 95% customer retention rate for all assigned accounts.* Awarded the "Kevin Henderson Memorial Award" for meritorious service to the company and exemplary character.* Selected to serve on ISO 9000 quality management enhancement team..