David Cooper Email and Phone Number

With a strong foundation in leadership and problem-solving, I am confident I bring valuable skills to the IT field. My CompTIA A+ certification equips me to support a wide range of technology needs, while my background in operations oversight and quality management makes me well-suited for roles in IT support, helpdesk, or even leadership positions within a tech environment. I am dedicated to delivering exceptional support and leadership in technology environments. I bring expertise across Windows, macOS, and Linux, proficiency in Microsoft Office, Google Workspace, and SaaS applications, and experience in software installation and configuration (antivirus, productivity tools). Skilled in troubleshooting hardware and software, managing user permissions, password security, and handling ticketing systems like ServiceNow. I also have foundational knowledge of IP addressing, DNS, DHCP, TCP/IP, VPN setup, and firewall configuration, with basic cybersecurity awareness and experience in Remote Desktop Protocol and mobile device management.With strong customer service skills, I communicate effectively, address frustrations with empathy, and provide clear, compassionate solutions. I am adept at managing multiple tickets, prioritizing urgent issues, and staying calm under pressure. My experience includes data backup, recovery procedures, printer and workstation setup, basic PowerShell and Bash scripting, and familiarity with ITIL framework principles. I am committed to learning new technologies, delivering quality support, and maintaining a positive attitude under pressure.