Responsible for risk oversight of enterprise data management domain at Truist. Includes risk management and oversight of six data management domain capabilities: data governance, data quality, data protection and privacy, architecture and platforms, analytics and reporting, and records management. Leads a team of technology and data risk management experts in conducting risk assessments across the enterprise data management domain. Provides executive reporting to C-suite management committees… Show more Responsible for risk oversight of enterprise data management domain at Truist. Includes risk management and oversight of six data management domain capabilities: data governance, data quality, data protection and privacy, architecture and platforms, analytics and reporting, and records management. Leads a team of technology and data risk management experts in conducting risk assessments across the enterprise data management domain. Provides executive reporting to C-suite management committees and partner with technology senior leaders to remediate risk issues, strengthen data risk governance and management practices, enhance control frameworks, and build a strong risk culture. Show less

-Extensive expertise in partnering with top lenders to match the right mortgage at the right price to meet the customer's needs and objectives. -Offering a variety of competitive mortgage products and pricing for home purchases, construction and refinances. See website: www.waterwaymortgage.com-Carefully manages the loan processing steps to ensure the customer experience is straightforward and stress free. -Works closely and collaboratively with realtors, builders and other service… Show more -Extensive expertise in partnering with top lenders to match the right mortgage at the right price to meet the customer's needs and objectives. -Offering a variety of competitive mortgage products and pricing for home purchases, construction and refinances. See website: www.waterwaymortgage.com-Carefully manages the loan processing steps to ensure the customer experience is straightforward and stress free. -Works closely and collaboratively with realtors, builders and other service providers as a trusted partner.-NMLS #1637794-Florida, Georgia & South Carolina Show less

Development of a proactive, transparent and sustainable risk culture. Key components included risk and control governance and risk issues identification, management and mitigation across seven operations centers (5 U.S., 1 India, 1 Philippines). 6 Direct Reports managing ~25 employees with risk management coverage responsibility for an organization with over 1500 employees.-Developed and implemented an enhanced risk governance and management program across the operations teams which drove… Show more Development of a proactive, transparent and sustainable risk culture. Key components included risk and control governance and risk issues identification, management and mitigation across seven operations centers (5 U.S., 1 India, 1 Philippines). 6 Direct Reports managing ~25 employees with risk management coverage responsibility for an organization with over 1500 employees.-Developed and implemented an enhanced risk governance and management program across the operations teams which drove greater risk transparency evidenced by an increase in self identified audit issues of over 50%. Also served as a key driver in the business exceeding the Self Identified / Audit Identified ratio performance metric goal each of the 5 years.-Reorganized internal process and controls quality assurance testing program and developed a Pre-Audit Preparation and Readiness Program which were major factors in the operations teams achieving all satisfactory audit reports each of the 5 years.-Spearheaded a proactive risk identification initiative and culture that helped transform the business from being one that previously had several Severity 1 risk issues to one that had zero severity 1 and zero regulator identified risk issues over this 5 year period.-Enhanced risk reporting metrics dashboard which provided management a transparent view and understanding of risk management and mitigation performance measured against goals and established standards. Show less

Managed Audit teams covering the U.S., Canada and Europe credit, debit and affinity card services businesses. Specifically, included development and execution of auditing strategy, annual financial and coverage plan, resource alignment and management, audit testing and reporting, and regulator relationship management. 6 Direct Reports with 25 - 30 employees.-Worked with Global Card Services executive leadership team to develop a more rigorous quality assurance control testing program which… Show more Managed Audit teams covering the U.S., Canada and Europe credit, debit and affinity card services businesses. Specifically, included development and execution of auditing strategy, annual financial and coverage plan, resource alignment and management, audit testing and reporting, and regulator relationship management. 6 Direct Reports with 25 - 30 employees.-Worked with Global Card Services executive leadership team to develop a more rigorous quality assurance control testing program which contributed to its percentage increase of satisfactory rated audit reports from ~50% to 75%.-Implemented a more disciplined issues governance and management process that both increased the percentage of outstanding audit issues being remediated before their target date and reduced the percentage of outstanding audit issues in red status from ~10% to ~1%.-Worked closely with Card Services executive leadership team in developing a more proactive and transparent risk culture leading to a significant reduction in regulator identified and Severity 1 Audit identified issues. -Championed and participated in the development of an enhanced leadership development program for managers and non managers across Corporate Audit. While improving employee leadership skills, the program also was a key driver in improving the employee retention rate. Show less

Development of Audit strategy and annual Audit Plan covering technology and operations support across the domestic and international company footprint. Partnered closely with Chief Technology Officer, 4 Chief Information Officers, and Chief Information Security Officer to determine risk priorities and risk management / mitigation strategies. Managed Audit teams in the U.S., United Kingdom and India. 7 Direct Reports with 30 - 40 employees.-Identified and supported the mitigation of multiple… Show more Development of Audit strategy and annual Audit Plan covering technology and operations support across the domestic and international company footprint. Partnered closely with Chief Technology Officer, 4 Chief Information Officers, and Chief Information Security Officer to determine risk priorities and risk management / mitigation strategies. Managed Audit teams in the U.S., United Kingdom and India. 7 Direct Reports with 30 - 40 employees.-Identified and supported the mitigation of multiple Severity 1 Audit issues related to technology recovery time objectives, vendor management, system access management and non permitted technology risk areas which prevented the identification of similar issues by the regulators.-Led the development and roll out of a new COBIT (Control Objectives for Information Technology) based control management program that provided a standardized, industry accepted tool to align risks and expected controls and to establish a more consistent Audit testing program. This program provided more transparency to the Technology teams regarding the Audit process and helped them better prepare for corporate audits and regulatory exams. -Identified multiple audit issues in the Technology Change Management Process and subsequently helped spearhead the overhaul of the Enterprise Technology Change Management Policy and associated standards/controls.-Enhanced meeting and relationship building routines with principal regulators leading to improved coordination of audit and exam coverage across the technology space and greater credibility of audit results. Show less

Development and execution of strategies to optimize post charge off recoveries of credit card loans, secured loans (non real estate), and other unsecured loans and lines across the consumer banking segment. 6 Direct Reports managing over 100 recovery specialists in 3 operations centers across the U.S. Also management of contracted attorneys and third party recovery firms, and management of direct asset marketing and sales to distressed asset securitization firms.-Hired to turnaround… Show more Development and execution of strategies to optimize post charge off recoveries of credit card loans, secured loans (non real estate), and other unsecured loans and lines across the consumer banking segment. 6 Direct Reports managing over 100 recovery specialists in 3 operations centers across the U.S. Also management of contracted attorneys and third party recovery firms, and management of direct asset marketing and sales to distressed asset securitization firms.-Hired to turnaround declining business performance. Led and executed turnaround strategies and people / process improvements that drove record net recoveries of over $600MM in 2005. -Reduced operating expenses by over 10% while increasing recoveries by over 10%. -Led and championed enhanced employee engagement initiative that drove improved employee turnover rate to a record low of 9%. Show less

Managed 9 contact centers, including financial performance, located across the U.S. employing over 500 managers and service agents. Contact centers serviced clients and their client managers across the Commercial, Small Business, Premier Banking and Associate client segments. 6 Direct Reports.-Developed and implemented new service differentiation strategy that was instrumental in driving customer satisfaction scores across our centers to the highest among all contact center… Show more Managed 9 contact centers, including financial performance, located across the U.S. employing over 500 managers and service agents. Contact centers serviced clients and their client managers across the Commercial, Small Business, Premier Banking and Associate client segments. 6 Direct Reports.-Developed and implemented new service differentiation strategy that was instrumental in driving customer satisfaction scores across our centers to the highest among all contact center segments.-Led the implementation of a new, more efficient and user friendly service platform where multiple applications utilized were consolidated into one. New platform helped improve both the client and service representative experience.-Championed employee experience program/initiative that helped drive employee retention rates to the highest among all contact center segments. Show less