IT Project Mgr for transition of Nutanix HCI datacenters into multiple locations. Set schedule, adjust schedule impacts, determine and manage risks, facilitate engineering design sessions, champion stakeholder expectations with Operations staff, and manage the build processes.

Secured client satisfaction through implementing ITIL Service Request Fulfillment, including reporting status to government process owners, managing, prioritizing and executing weekly workload. Played a key role as subject matter expert on service request design and development. Executed exemplary service catalog management in order to effectively manage design and transition milestones throughout USSOCOM Enterprise for 11 sites, offering 20-50 services for use at each location.Highlights- Process Improvement and Productivity -- Optimized service management through an 85% reduction in non-standard change requests by launching a service catalog, streamlining approvals, fulfillments, and processing times; introduced project management and ITIL practices into creation of standard service fulfillment processes. -- Cut manual intervention and fulfillment of change requests more than 40% by developing a new capability for creating custom standard service requests within Remedy for automating service fulfillment of specific request types.- Customer Satisfaction -- Improved stakeholder experience by providing consolidated views of all the project data, current status, and top-quality reporting via a centralized source of project (SSR builds) schedules, priorities, and status, replacing an unorganized system of scattered data. -- Earned client appreciation by developing a front-end interface allowing access to commonly used services with automated workflows by leveraging the BMC Service Request Management application.

• Manage and process individual change and asset requests within the Remedy change database.• Maintain software license inventories. Document and manage new contract purchases for licenses.• Train new personnel on workflows, policies, and work practices.

Provide and maintained up-to-date inventory and configuration for all operational systems, hardware, software, including software licenses and warranty information in the HQ SOCOM baseline. Maintained and updated equipment and software asset records in BMC Remedy Action database.

• Project leader for several system engineering projects delivering new IT systems for imagery and geospatial data exploitation into new facilities. Project customers included DHS and CIA. Developed and managed schedules, risk, scope, and funding.• Evaluated contractor technical proposals, ECPs, and cost estimates on relevant system segments. Have over seven years collective experience with the editing and review of technical proposals, cost estimates, request for change (RFC), Service Level Agreements (SLA), engineering change proposals, Statement of Work or Objective documents.• Managed customer requirement portfolios, advocated their needs at internal review boards, participant in requirement, design, and operational readiness milestone reviews.

• Supervisory manager for IT system management and engineering staff of 13-20, supporting multiple mission critical systems. Maintained staffing schedules; evaluated employee performance; counseled employee career development planning, and managed training needs and budgets.• Task lead for operating system software conversion project on mission critical system. Converted custom UNIX OS to Windows environment. Successfully executed customer engagement and socialization, training and testing plans and requirements, and operational readiness reviews.