David Ruch Email & Phone Number

Ireland

My role as Data Officer provides the opportunity to coordinate critical information with national and international water safety organisations to improve and target our education programmes to the locations and people that will benefit most. My aim is to use data to direct our initiatives and identify best practices to share with the local water.

Melbourne, Victoria, Australia

Australia

Developed and deployed live dashboard reporting across 26 lead providers in the HRAR program for DHHS COVID response. Continuously improving operations and quality for employees and care recipients with evidence-based and data driven insights.

Australia

Lead implementation of risk and incident management system for a large organisation customised to meet the aged care quality standards and national quality indicators.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Delivering continuous operational improvement through process, tools and knowledge management analysis, redesign, base-enablement.Establishing and utilising data insights to create business intelligence reporting and data-backed decisions.Developing, managing, deploying, and monitoring business initiatives to meet KPI targets and strategic goals.

Melbourne, Victoria, Australia

Actively identifying and solving data integrity issues impacting reports and SQL database accuracy.Providing ongoing performance reporting to stakeholders tracking program health and progress.Analysing program performance to provide insights and root cause identification to a range of internal, external, up-stream and down-stream stakeholders.

Brisbane, Queensland, Australia

Creating, analysing, and updating all functional processes to achieve best practice operations.Leading change management programs to rollout strategic initiatives, new processes and supporting the dispatch centre with new SOE software.Analysing performance data and providing insights to key stakeholders with data-based recommendations.

Brisbane, Queensland, Australia

• Responsibilities:
• Identify opportunities to enable small business customers with Telstra digital assets
• Identify improvements, gaps in Telstra digital assets to bring to market
• Call quality assessment and coaching to achieve business strategic KPIs and customer advocacy
• Research, develop and implement staff enablement programs to achieve project strategic KPIs
• Reporting, analysing and presenting staff performance towards project strategic KPIs Achievements:

Brisbane, Australia

• Responsibilities:
• Front-facing customer service and case management
• Order quality assessment, provisioning and post install care
• Order remediation and advanced technical support
• Coaching and training of other staff
• Training material creation

Maroochydore

• ResponsibilitiesPrimary role is providing excellent customer service in the Deli Department. Excellence achieved through honest communication, transparent operations and extensive knowledge of products, preparation and.
• Structured departmental workflow to ensure daily task accomplishment to the benefit of customers, staff, management and minimize overtime
• Simplified decision-making process, emphasizing collaboration, and producing customer responsiveness in service times, service quality, production quantity and production quality
• Streamlined cleaning processes to ensure a higher standard and on target performance
• Established and maintained loyal customers through responsiveness, honesty, product knowledge/advice and preparation suggestions
• Achieved consistently high individual performance appraisals

Maroochydore

• ResponsibilitiesPrimary role was kitchen management including team leading, stock ordering/handling, food preparation/service and Food Safety, OH&S legislation implementation/adherence. Customer service, in the form of.
• Increased in-house production of key products to improve quality and reduce wastage
• Implemented a standard operating procedure for customer orders to streamline food production
• Increased standard of cleaning procedures by introduction of CAYG process and best practice equipment

Castle Hill

• ResponsibilitiesPrimary role was kitchen management including team leading, stock ordering and handling, food preparation/service and Food Safety, OH&S legislation implementation/adherence. Secondary role was staff.
• Leadership ability recognized through appointment to multiple restaurant sites for shift supervising
• Introduction of novel equipment resulting in waste reduction and increased standardization of presentation
• Innovative technique incorporated in staff training to reduce wastage and increase output

Executive Master, Business Administration, Management And Operations

Working With Global Clients Online, Global Business, 100%

Course Certificate, The Science Of Well-Being, 100%

Bachelor Of Business/Arts, Majors: Marketing, Psychology Minor: Sociology, Distinction

• Top mark in unit, Corporate Social Responsibility, of the Bachelor of Business • Top 5 ranking in Advanced Research Methods for both.

Advanced Diploma, Hospitality Administration/Management, High Distinction

Plan and control a range of hospitality products Market the establishment to customers Manage the maintenance and renewal of equipment.