David Ruch Email & Phone Number

Ireland

My role as Data Officer provides the opportunity to coordinate critical information with national and international water safety organisations to improve and target our education programmes to the locations and people that will benefit most. My aim is to use data to direct our initiatives and identify best practices to share with the local water authorities and international bodies. Anyone can drown, no one should, and data plays a major role in making that a reality.

Melbourne, Victoria, Australia

Australia

Developed and deployed live dashboard reporting across 26 lead providers in the HRAR program for DHHS COVID response. Continuously improving operations and quality for employees and care recipients with evidence-based and data driven insights.

Australia

Lead implementation of risk and incident management system for a large organisation customised to meet the aged care quality standards and national quality indicators.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Delivering continuous operational improvement through process, tools and knowledge management analysis, redesign, base-enablement.Establishing and utilising data insights to create business intelligence reporting and data-backed decisions.Developing, managing, deploying, and monitoring business initiatives to meet KPI targets and strategic goals.

Melbourne, Victoria, Australia

Actively identifying and solving data integrity issues impacting reports and SQL database accuracy.Providing ongoing performance reporting to stakeholders tracking program health and progress.Analysing program performance to provide insights and root cause identification to a range of internal, external, up-stream and down-stream stakeholders.

Brisbane, Queensland, Australia

Creating, analysing, and updating all functional processes to achieve best practice operations.Leading change management programs to rollout strategic initiatives, new processes and supporting the dispatch centre with new SOE software.Analysing performance data and providing insights to key stakeholders with data-based recommendations.

Brisbane, Queensland, Australia

Responsibilities:• Identify opportunities to enable small business customers with Telstra digital assets• Identify improvements, gaps in Telstra digital assets to bring to market• Call quality assessment and coaching to achieve business strategic KPIs and customer advocacy• Research, develop and implement staff enablement programs to achieve project strategic KPIs• Reporting, analysing and presenting staff performance towards project strategic KPIs Achievements:• Established correlation between project strategic KPIs achievement with business strategic KPIs result and successfully argued to refocus business directives to include Telstra digital assets• Increased customer advocacy KPIs by 20% in 2 months and maintained at this level• Identified an unknown error with a customer group being unable to use Telstra digital assets, leading to a new project to resolve affected customers and prevent the error in future• Designed and implemented a single report for the Telstra digital project that meets the requirements of multiple stakeholders• Influenced new call delivery and customer access method iterations to improve customer experience, operational KPIs and Telstra digital project KPIs• Designed and successfully argued for a global Telstra customer communication change which led to a global improvement of operational KPIs, customer advocacy, customer engagement and utilisation of a specialised customer access method• Successfully resolved escalated complaints to prevent TIO involvement• Created user guides and training materials for core operating systems for front of house agents• Achieved second highest rating on performance FY15

Brisbane, Australia

Responsibilities:• Front-facing customer service and case management• Order quality assessment, provisioning and post install care• Order remediation and advanced technical support• Coaching and training of other staff• Training material creation

Maroochydore

ResponsibilitiesPrimary role is providing excellent customer service in the Deli Department. Excellence achieved through honest communication, transparent operations and extensive knowledge of products, preparation and cooking. Additional role as a department team leader centred on achieving production forecasts, staff activity, stock handling, implementation/adherence to Food Safety and OH&S legislation and liaising with management. Staff training is a third role and is a continuous process by which innovations for daily operations and training methods are developed. Achievements• Structured departmental workflow to ensure daily task accomplishment to the benefit of customers, staff, management and minimize overtime• Simplified decision-making process, emphasizing collaboration, and producing customer responsiveness in service times, service quality, production quantity and production quality• Streamlined cleaning processes to ensure a higher standard and on target performance• Established and maintained loyal customers through responsiveness, honesty, product knowledge/advice and preparation suggestions• Achieved consistently high individual performance appraisals • As a team achieved #1 in sales of roast chickens in Region 10 – South East Queensland

Maroochydore

ResponsibilitiesPrimary role was kitchen management including team leading, stock ordering/handling, food preparation/service and Food Safety, OH&S legislation implementation/adherence. Customer service, in the form of food service, was also a primary activity. Staff training responsibilities included updating standard operating procedures and implementing innovations.Achievements• Increased in-house production of key products to improve quality and reduce wastage• Implemented a standard operating procedure for customer orders to streamline food production• Increased standard of cleaning procedures by introduction of CAYG process and best practice equipment

Castle Hill

ResponsibilitiesPrimary role was kitchen management including team leading, stock ordering and handling, food preparation/service and Food Safety, OH&S legislation implementation/adherence. Secondary role was staff induction and ongoing training in accordance with industry certificate criteria. Customer service was an inherent and essential element due to the open-kitchen restaurant design, as well as during food service.Achievements • Leadership ability recognized through appointment to multiple restaurant sites for shift supervising• Introduction of novel equipment resulting in waste reduction and increased standardization of presentation• Innovative technique incorporated in staff training to reduce wastage and increase output

Executive Master, Business Administration, Management And Operations

Working With Global Clients Online, Global Business, 100%

Course Certificate, The Science Of Well-Being, 100%

Bachelor Of Business/Arts, Majors: Marketing, Psychology Minor: Sociology, Distinction

• Top mark in unit, Corporate Social Responsibility, of the Bachelor of Business • Top 5 ranking in Advanced Research Methods for both.

Advanced Diploma, Hospitality Administration/Management, High Distinction

Plan and control a range of hospitality products Market the establishment to customers Manage the maintenance and renewal of equipment.