David Maclean Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Prep, load, and deliver vehicles to customers while simultaneously performing necessary tasks to ensure smooth everyday office operations. Manage multiple responsibilities at once while still maintaining an eye for detail and exuding a spirit for customer service. - Logistics Management: Analyze scheduling logistics for the departure and arrival of Chicago vehicles, ensuringoptimal operations. - Fleet Management: Accountable for the management of 12 trucks, including scheduling and overseeing maintenanceschedules, managing a team of “truck parents”, and implementing daily procedures. - Client Relations: As the first point of contact for the Chicago office, develops and maintains business relationships by scheduling and leading meetings with company representatives.- Major Change Initiative Oversight: Selected out of 30 peers to lead the Carvana Roll Off Program, a major change incompany procedures. - Team Development: Responsible for scheduling and conducting solo interviews and recommending ideal candidates for hire. Trains new hires to adhere to company standards. - Customer Operations: Responsible for preparing customer paperwork, delivering vehicles to customers, and being the only face to face interaction customers have with Carvana. Accurately and efficiently completes customer paperwork, takes thorough notes, and delivers unique experiences to customers.

Champaign, Illinois, United States

Traveled to underperforming franchises nationwide to identify operations or sales performance shortfalls, formulate turnaround strategies, and implement creative initiatives to boost sales and maximize profit margins. - Mentorship: Promoted to trainer, accountable for managing new hire schedules and facilitating training plan. - Sales Growth: Consistently increased sales after visiting franchise locations nation-wide. Earned six Comps Awards for top quarterly comparable sales enhancements, achieving approximately 20% sales increase. - Project Management Leadership: One of five top performers, out of 80 colleagues, selected by managers to develop and implement a new training program for future marketing specialists. - ROI: Utilized unique strategic sales and marketing initiatives, resulting in a significant ROI at individual stores (averaging7:1). - Relationship Development: Established and cultivated lasting business relationships with franchisees, managers, and employees, starting from scratch each week and continuing with follow up after completion of visits.